Got my 3XS system - transport damage most likely

[User1984]

After a month of waiting I finally got my 3XS system

Unfortunately it seems to have taken some damage during transport.
1) CPU cooler: When I first fired up the system it made a loud noise. As it turned out the CPU fan was in contact with the fan power cable below. I opened the case and moved the power cable slightly which helped a bit; that is only a temporary solution as the power cable cannot be moved by a mm and it's worse when under load. It will need to be replaced.
2) PSU: As a casual gamer I wanted to check the system's performance. When running a game a high pitched noise can be heard. It's an expensive SG08 case with 600W PSU. Everything is close together in the ITX case however I don't think it's the graphics card that is making this noise.
3) 2TB SEAGATE ST2000DM001: on start, shutdown and during use it randomly makes a loud clicking noise which does not sound normal. Sounds like metal on metal noise. Did a bit of googling and a few people have reported similar issue. May be that is normal for that hard drive but the noise is quite loud and disturbing and does not give much confidence in storing valuable data on that drive.

Can someone from Scan please get in touch.
Thanks a lot!!


Here are the specs for my system:

SST SUGO SG08B USB3 ITX 600W
ASROCK Z68M-ITX/HT MoBo
Zalman CNPS8000B Ultra Quiet
1280MB EVGA GTX570 SC HD PCI-E
OCZ 120GB Vertex 3 2.5 SSD
2TB SEAGATE ST2000DM001 SATA3
BD-5750H NOTEBOOK B-R WRITER

[Anomalistics]

Unlucky dude. Hope it gets resolved quickly. Use the query system on the website as well, you'll get a much faster response.

[Robbb]

Remember its bank holiday weekend. You might get nothing until tuesday.

[User1984]

Unlucky dude. Hope it gets resolved quickly. Use the query system on the website as well, you'll get a much faster response.

I put it on the query system too..

I guess I am quite unlucky... Seriously someone must have dropped it or something. The fan on the graphics card is also making a chirping noise in idle mode which is getting on my nerves.
Hope it will get resolved quickly.

[Ben @ Scan]

Hi User1984

Sorry not to get back to you sooner its been a long Bank Holiday weekend and we are only back in today

We have just spoken on the phone and I have arranged that we will collect the system and resolve the issues for you here at Scan in the shortest possible time

Regards

Ben