Looking for a direct line of contact with Scan

Hi there. I ordered a 3XS system with Scan on Monday. I selected a date next week for delivery, being very hopeful since it let me do that. I then noticed it said up to 10 business days for 3XS systems.

Since then I found this forum, where it looks like the build times seem closer to a month or more at the moment (?)

I spoke to someone on a customer service line who informed me that it was unlikely I'd get my build next week, but that I'd receive an email the day of my order to inform me when it would arrive. The only email I had after my order was automated, and confirmed my delivery date as being next week.

I sent an email to a scan employee I've seen help people on the boards here (Philip) asking about the expected date as well as a couple of other things on Monday. I've had no reply to my questions but I had a separate email from him about a free corsair headset. I replied to his email directly, forwarding along my questions, but I've still heard nothing back.

I understand if the build is going to be longer than 10 business days, I'm not impatient or wanting it to suddenly be rushed. However it'd be nice to have a direct line of contact to someone who can answer any questions I have, especially as I just spent a fair whack of money with Scan after having heard a ton of great recommendations regarding your customer services.

Thanks!

Feel free to contact me directly with any questions you have :)

You can get me on the following email address carl@scan.co.uk

Hope this helps

Regards,

Hi Carl, I've emailed you just now as well as Philip earlier on today. My build date is supposed to be today, had to "ok" a slightly more expensive case as the one I wanted was out of stock. Was hoping I could rearrange delivery date if possible, assuming the build is going ahead and all goes well with build/testing.

Jeemer,

I have requested an update from our build team for you.

As soon as I get an update shall let you know.

Regards,

Quote:

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Originally Posted by Carlh

Jeemer,

I have requested an update from our build team for you.

As soon as I get an update shall let you know.

Regards,

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cheers, i appreciate it :)

Not heard anything back yet, build was supposed to be yesterday. According to my order check it's not even being built yet. Come on guys, can someone get back to me? Come Monday it will have been 4 weeks since my order date :/

I am fine with delays as long as I'm made aware of them well in advance but no one likes being left in the lurch. My email was in regards to Saturday shipping because I was advised by a customer service adviser on the phone this week that it may be dispatched this Friday, was that just to get me off the phone? :(

still nothing...

Hi Paul

The system is in build and you should be getting the automated emails from our build database to let you know each stage, if you are not getting these please let us know


Regards

Ben

Quote:

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Originally Posted by Ben @ Scan

Hi Paul

The system is in build and you should be getting the automated emails from our build database to let you know each stage, if you are not getting these please let us know


Regards

Ben

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Hi Ben, yep I received emails starting after 4pm Thursday. Just hadn't heard very much in the weeks prior. Cheers.