Four Weeks and Still No System…

[Clatters]

So after hearing a lot of good things about Scan, I decided to get a new 3XS system, I ended up spending £1900 on a new machine and placed this order on the 23rd of May, to coincide with the release of the new GTX 780.

After a couple of days and still not having received a build number, I phoned up Scan, who then finally sent along a build number, and said that due to a heavy work load, they wouldn’t be able to start the build until the 6th of June, and that if there were any delays or shortage of stock on any of the parts of my order, that they would contact me.

On the evening of the 7th, I went to check the system status on the tracker and it was still on stage 1 – awaiting build. I then phoned up Scan who told me yet again that they had a heavy work load and that they would start building the system at the beginning of next week. I was not very happy at this point, and pointed out to the customer service rep that I had received absolutely no communication about the delay of my order despite their email saying that I would hear from them should there have been a delay.

On Tuesday the 11th, Scan emailed me to tell me that the SSD that I had ordered was not in stock, and that they wouldn’t be getting any new stock in until the 17th! I checked the website and the Samsung 840 pro was still showing at low stock and not out of stock! Not wanting to wait yet another week I ended up changing the SSD so that they could start the build tomorrow.

On Wednesday the 12th (3 weeks after the order) my system build was finally started, and completed on the Monday. I checked the system tracker yesterday and it said that an installation date had been agreed. This confused me as I had not spoken to anyone yet. I phoned up Scan yet again, and said that this was a mistake on their system, and that I would hear from an Engineer.

Well no surprises, but I didn’t hear from an Engineer all day, despite handing over my mobile phone number. I phoned up first thing this morning and they said that a member of the systems support would call me today.

I must say that as my first experience of using Scan, I’ve been left very disappointed, and I can only hope that when the system eventually turns up, that the build quality won’t reflect the level of service that I have received so far.

Invoice Number: 2068509

[Ben @ Scan]

Hi Clatters

We are sorry to hear of the delivery issues and we will look into this for you and contact you through your original query

Regards

Ben

[Clatters]

Thank you for your emails Ben. I'm now going through DPD so that I get the system tomorrow.

I've just had an email come through with a new order number, is this for the delivery that is now going through DPD?

Would there be any way to track this, or an estimated time for delivery? As I need to book time off work.

Thanks.

[Ben @ Scan]

Hi Clatters

The invoice you have been emailed is the shipping invoice and this can be tracked from our website once shipped later tonight, you will get an email notification of the tracking reference and an eta for delivery

Regards

Ben

[Clatters]

Thank you, I have now recieved this.

I've been informed that I should recieve it tomorrow before 12pm.

[Ben @ Scan]

Hi Clatters

Thanks for the update and if you need any tech support please call the support line on 0871 472 4756 and one of the support team will assist

Regards

Ben