Random lockups with Nvidia Geforece GTX 550Ti and 320.49 WHQL drivers

[pctech2012]

Had my system nearly a year now and its been terrific.

Had a bit of an issue when playing World of Tanks where the system would lock up (was running the older drivers then)

Did a bit of digging and found an updated BIOS from Gigabyte that improved the motherboard's (A Gigabyte GA-H61MA D2V) compatibility with graphics cards.

Got the go ahead from Scan technical support to apply the updated BIOS and all seemed good.

In order to get the maximum performance I tend to keep the Nvidia drivers up to date, I seem to have hit an issue with the 320 versions though.

The system locks up randomly when not even doing any particularly graphics intensive tasks (just browsing and playing some music from iTunes)

The music will stutter and the mouse and keyboard will lock up for about 10 seconds then it will correct itself.

If I check the system event viewer this has been recorded


The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video5
!06d7(2648)

There appears to be a thread about it on Nvidia's own forum (I know posting a link to this is a no no) but just wondered if anyone else has come across the issue or if Scan could provide any advice?

Only thing that seems to help thus far is downgrading to driver version 314.22

Am using 1280 x 720 with 60 hz refresh on a Samsung S23A550H LED 23" monitor linked by HDMI.

All Windows Updates are applied automatically and a virus scan with Avast comes back clear.

[Ben @ Scan]

Hi pctech2012

Please email us the thread and the Invoice/Build number to systemsupport@scan.co.uk

We are not aware of the issue but are happy to look into this for you

Regards

Ben

[pctech2012]

Thanks Ben, just sending now


Checking Nvidia's own forums again it does not appear to be card specific and looks to be a driver bug so down to Nvidia to fix.

Happy to provide as much info as I can, I'll attach an msinfo file too.

[Ben @ Scan]

Hi pctech2012


Can you try a clean install of the drivers and leave the Geforce Experience off and see if thats any better, also if you dont use 3D or Nvidia HDMI Audio if you can deselect these as well to eliminate these being the issue in the latest driver

Regards

Ben

[pctech2012]

Already tried, I tick the clean install option in the installer and tend to only leave PhysX and the driver ticked.


Does seem to be an issue with the 320 driver versions as even had the issue when trying out the Beta version.

I gather from reading the WHQL version was supposed to have addressed the stability and presumably been tested and digitally signed by MS.

I reverted back to 314.22 last night after removing 320.49 and rebooting (the system loaded the generic VGA driver)

All seems stable.

[Ben @ Scan]

Hi pctech2012

Its definitely a driver issue and I will email Nvidia to see if the next driver release will have better support

Have you tried any Beta drivers as well?

Regards

Ben

[Ben @ Scan]

Hi pctech2012

Can you please try these latest drivers http://www.geforce.co.uk/drivers/results/64510

Regards

Ben

[pctech2012]

Hi Ben

Apologies for the delay in coming back to you, this had been put on the back burner due to a hefty workload at work and the weather which I hope will cool down soon, too hot for me.

Anyway am just downloading the beta drivers (just reapplied the 320.49 ones today) and have switched off the intel turbo boost in the BIOS to try to rule that out and to get the system running a little cooler as Windows seems to like to throttle the CPU up even when there is no apparent need.

Anyway I'll run these for a few days and report back.

[pctech2012]

Running with beta drivers and iTunes ok for past couple of hours so switched turbo boost back to Auto to see what happens.

Intel's processor ID utility indicates the CPU is currently running at 3.28 Ghz.

[pctech2012]

Well I've had to downgrade back to 314.22 as Windows kept reporting the driver crashed and recovered or the system would completely lock and not respond at all to USB input from the mouse or keyboard requiring a reset of the system.


Someone at Nvidia has completely ballsed up the driver code it would appear.

[Ben @ Scan]

Hi pctech2012

Nvidia have been made aware of the issue so it should be resolved in the next driver

Regards

Ben

[pctech2012]

Thanks for your assistance Ben, it is much appreciated.

I note there is another Beta release out 326.41 but think I'll wait for the next WHQL signed release.