RMA- No Fault Found Even Though There Is A Fault?

A couple of months ago I started experiencing a problem with my PC (cant go into much detail), but after doing research I found out maybe it could be the graphics card. I phoned up Scan and described the problem to the person, and he insisted that it was indeed a graphic card problem and I should send it in as it was still under the 3 year warrantee . Just before that, I decided to investigate for myself. I took apart the computer and tried out different components (i.e. taking out the RAM and putting in spare RAM I had to see if it could’ve been the RAM causing the problem etc) and it turns out it was indeed the graphics card. Anyhow, I sent it in, and apparently Scan found no fault with it. After being charged for testing and courier (which I really wasn’t aware of, but I guess that is my fault) I decided to try out the card. Still, the same problem occurred. I decided to go to my local computer shop and hand in my system so they can diagnose where the problem lay. The technician too came to the conclusion that my graphic card is faulty. I also consulted a distant relative of mine who works for Toshiba as a senior computer technician; he too claims it’s a problem with the graphic card.

So I am sure that it’s a fault with my Asus 8600gts Graphics Card, but Scan are unable to find a fault with it, although every other place ive taken it to have said its problem with the graphic card. I’ve had it for a couple of years, and Asus have 3 years warrantee. I want to sort this out as soon as possible because I believe Scan have short changed me.

What can I do?

Hi,

Please be aware the posts were deleted by Hexus and NOT Scan, with the following reason left.....

This message has been deleted by Moby-Dick. Reason: SCAN Support + OP Only in here.

Bump?

Hi,

Please PM me with your original invoice number and OR your previous RMA number.

I will have a look into this for you.

Regards

I cant seem to find an option to Private Message you?

Quote:

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Originally Posted by Terbinator

click on his name, it says send private message.

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He hasn't made enough posts to activate this yet.

How many posts do i need?

15 posts

THis should do it then :-D

Still not coming up for me?

Yup, PM's are now enabled :) Try flushing your cookies & logging on again.

Quote:

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Originally Posted by Mark@SCAN

Hi,

Please PM me with your original invoice number and OR your previous RMA number.

I will have a look into this for you.

Regards

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I've PM'd you the RMA a few days ago mate

Hi,

I've just had a quick look at the original fault description which was: screen corruption and the card causing BSOD.

On return the card was tested in our test bench and Crysis was run for over an hour with no signs of corruption or any BSOD's.

I can only suggest we get the card back for a re-test, if you could PM me with a detailed fault description detailing the problems you are having, games or applications you notice the problem in and any time periods that it may take for the fault to show.

Regards

Quote:

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Originally Posted by Mark@SCAN

Hi,

I've just had a quick look at the original fault description which was: screen corruption and the card causing BSOD.

On return the card was tested in our test bench and Crysis was run for over an hour with no signs of corruption or any BSOD's.

I can only suggest we get the card back for a re-test, if you could PM me with a detailed fault description detailing the problems you are having, games or applications you notice the problem in and any time periods that it may take for the fault to show.

Regards

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Hey, I've PM'd you

Hi,

Please see your hotmail inbox, i've sent you new RMA details.

Regards

Quote:

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Originally Posted by Mark@SCAN

Hi,

Please see your hotmail inbox, i've sent you new RMA details.

Regards

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But as i stated in the PM, will I get charged for the testing etc?