Return taking an age

I sent back my faulty GPU over 5 weeks ago now and still nothing, I rang up returns last week to be told it should be sorted soon and that they have no way to chase it / see where it is with supplier?, I cannot belive you guys send it back and just hope for the best with no way at all to trace it? but thats what your returns guy told me, if thats true then I am shocked.

I was told when sending it back that returns take up to 28 days, its been a lot longer than that now so what happens next? do I just wait forever? The card is EOL and has been for a while which would explain the hold up.

How long do I need to wait? when will I get a replacement card?, this is getting a little silly now guys.

Platinum,

I am sorry to hear that your RMA is taking longer than expected, can you please PM me your RMA number and I will investigate for you.

Kind regards,

Cheers PM'd you.

Hi Guys,

So it looks like the replacement card is also faulty, I am getting lockups / blue screens, corruption in Windows and lockups / corruption in games.

Shot of the desktop corruption :

https://i.imgur.com/ieJlxbC.png

The power limit here is set to +50 to see if that would help which it didnt.

I have also taken a video of corruption in Furmark here :

https://www.youtube.com/watch?v=3kar9uNtwTE

I also run some Boinc tasks overnight most of which are currently failing.

Can you arrange an advance replacement for the card, its been 6 weeks now and I still dont have a working card :(

Platinum,

An advanced replacement service is not something that we usually offer, however I will escalate your RMA to the returns manager.

In the meantime I have sent over an RMA number and UPS collection email to you.

Kind regards.

Ok thanks, please escalate, 6 weeks without a working card is not acceptable

Hi,

Also it looks like I need to send this back myself at my cost? as this is a faulty replacment can you arrange collection, I will be out of pocket here for a decent amount of money if I have to shell out to send a second card back.

Quote:

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Originally Posted by Platinum

Hi,

Also it looks like I need to send this back myself at my cost? as this is a faulty replacment can you arrange collection, I will be out of pocket here for a decent amount of money if I have to shell out to send a second card back.

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We will arrange return of the parcel via UPS drop off location, if you check the second email sent this will provide the details for you.

Kind regards,

Great thanks, I cant get it packed up until Monday so will try to get this to a drop off point Monday / Tuesday, if you can prioritize testing the card at your end once received that would be great.

Thanks for the swift responses Mick, great service :)

Please drop me a PM when it lands here with Scan (You should have access to tracking) and I will get this done as a priority for you.

Kind regards,

Nice one cheers :)