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Hi Guys im chasing up my return. I sent it back to you and it was verified as faulty on the website - tested 19/01, i was informed it would be sent back to the supplier and it would take 4 weeks. I chased again after the 4 weeks was up and was told I would have to wait another 2 due to the age of the card? Am I being given the runaround or is there an end in site? As that model is no longer available, what would my options be?
Thanks for that, will chase again next week if no joy by then.
Just been on the live chat regarding my rma, they have said that they cannot source a replacement and have offered me half of what I paid as a refund!!!- how is that fair, they have had my card for over 6 weeks and now have come back with that! Is this normal?
anf,
I am sorry to hear about the problems you have had with the card, unfortunately the manufacturer was unable to repair the card nor provide a replacement, as such we processed a refund taking into account benefit of use. I am sorry that this was not the outcome you were expecting.
Kind regards,