rma - how much longer

[anf]

Hi Guys im chasing up my return. I sent it back to you and it was verified as faulty on the website - tested 19/01, i was informed it would be sent back to the supplier and it would take 4 weeks. I chased again after the 4 weeks was up and was told I would have to wait another 2 due to the age of the card? Am I being given the runaround or is there an end in site? As that model is no longer available, what would my options be?

[anf]

Thanks for that, will chase again next week if no joy by then.

[anf]

Just been on the live chat regarding my rma, they have said that they cannot source a replacement and have offered me half of what I paid as a refund!!!- how is that fair, they have had my card for over 6 weeks and now have come back with that! Is this normal?

[Mick@SCAN]

anf,

I am sorry to hear about the problems you have had with the card, unfortunately the manufacturer was unable to repair the card nor provide a replacement, as such we processed a refund taking into account benefit of use. I am sorry that this was not the outcome you were expecting.

Kind regards,