Sending back items

[derchris]

Hi,

I ordered several items 1-2 weeks ago.
There seems to be a fault with one of them.
I requested some infos over the webpage on how to sort this, but haven't got any reply so far.

So what I would like to know how is the process on sending back items ?
And will the parts only be replaced, or is it also possible to get a refund?

Thanks in advance,
Christian

[grayg1]

phoning tomorrow morning might be best to request an rma

[ackrite26]

Items bought using scan's online system gives you 28days to return an item for refund from date of delivery.

[derchris]

Items bought using scan's online system gives you 28days to return an item for refund from date of delivery.

But only when the item is faulty ?

At least thats what I was told.

[Lucio]

You really need to call them regarding faulty items because the first course of action will be for them to try and diagnose the problem.

[ackrite26]

But only when the item is faulty ?

At least thats what I was told.

Sorry got it wrong in my earlier post, you have a 7day 'cool off' period once delivered
28 days to return the item for refund if faulty
After the 28 days you can have the item replaced or sometimes recieve store credit