Blue screen problems... :(

Hi Guys,

Was going to give you a call, but thought i'd try this first.

I was using the computer yesterday, and whilst using Excel, the computer restarted itself, no warning, just restarted. But it loaded up alright so i thought nothing of it. Then a few hours later I got the dreaded Blue Screen. So i restarted and this time it loads to the "would you like to load windows in safe mode screen" and then tries to load windows, but after a few seconds with the microsoft windows logo on the screen, the scroll bar beneath it freezes and a blue screen flashes up faster than i am able to read it and the computer restarts.

What can I do? How can this be fixed?

Ed.

Full system specs including make/model of PSU?

To start i'd make sure you haven't got a loose connection, open her up and check all cables.

Hi, yeah i'm not too sure on the configuration, PSU is an intel E6700 i believe.

Thats the CPU mate. Power supply he means.

yeah you're right, sorry, my brain is all over the place.

PSU i have no idea, I think it is a 550 or 580 watt, modular supply, but i cant see a make or model number on it anywhere.

Have you checked all connections, especially the hard drive .

Then in the advanced options menu (F8) try selecting 'last known good configuration'.

Sorry guys, here we go, i've found the original build list:

ASUS P5W64WSPRO I975
Intel E6700
Corsair TwinX 2GB DDR2 8500
580W TAGAN MODULAR T580-U15

I also have 3 storage hard drives arranged in a RAID 5, and a systems drive which has windows and all programs installed on it. Hope this helps.

I have checked connections also tried the last known good configuration, windows icon loads, menu bar begins to scroll then freezes, i get a flash of a blue screen then automatically restarts

Have you installed any new hardware recently ? or any new software ?

I find that if you can't boot into Windows XP safe mode because of crashes or Blue Screens Of Death, you likely either have a hardware error or one or more essential system files is corrupted or missing. If you can boot into Windows XP safe mode, but get constant or frequent BSOD's when running XP normally, you have a software or device driver problem.

I havnt installed any new hardware, and havnt installed new software in perhaps a month, nothing recent anyway.

(my system drive is also partitioned, might be important)

when i try and run safe mode, a fast scrolled list of maybe 30 messages, all similar but the last one says:

multi(0)disk(0)rdisk(0)partition(1)\windows\System32\Drivers\Mup.sys

with a message at the bottom saying:

"press EXC to cancel loading SPTD"

then blue, then reset.

If you have installed any hardware recently then remove it and try booting. If not then you will have to try and a repair install :-
1 - Boot from the Windows XP installation CD
2 - Choose the 'press enter to set up Windows XP now' option
3 - Press F8 to skip through the EULA
4 - Now press R to begin a repair install

Your system will go through the entire XP install process, but will not attempt to replace any of your existing data. It will simply reinstall the system files and redetect all hardware. Once the process has completed, your computer will reboot.

When you perform a repair install, you will need to visit the Windows Update Site and reload any patches and Service Packs that you previously applied to your system, as the repair install removes them.

Have you got daemon tools installed ?

I pressed R, and the recovery console is up. with a message saying type EXIT to quit and restart the computer.

Is the recovery console doing anything? or do i have to type EXIT and restart? I dont understand if that is what i should do, or an escape option if i want it to stop.


(yes i have daemon tools)

Leave the nrecovery for now. Do you have Daemon tools installed ?

Yes I do

Do you have a Logitech quickcam ?

dont think so, no i dont

ooops.

I still have a black screen with 3 lines of text talking about the recovery console, and a C:\> command prompt.

but i hear no noise from the computer, apart from the fan, it doesnt sound like it is doing anything. should i type EXIT and restart?

Yes.

SPTD is part of DT's, it is likely that it is conflicting with something. What other peripherals are plugged in.

plugged in USBs i have an old printer, HP 5150, old scanner HP 5400, an IPOD cable and a Mobile Phone cable for updating my phone.

Obviously i have a monitor, keyboard+mouse and speakers as well.

Double post.

I typed exit, and the computer restarted,

when restarted it went through the old cycle and blue screened and restarted.

What am i meant to be doing with this recovery repair install, it didnt do anything, did i miss something?

I have found this - http://www.daemon-tools.cc/dtcc/f19/...sptd-sys-9789/

Leave it for now as there might be an easier solution.

Did you have something mounted at the time ( left a virtual cd in the drive ).

No. pretty certain deamon tools wasnt running.

I guess firstly you should disconnect all peripherals apart from keyboard mouse and try booting in safe mode.

Can I repair / reinstall windows without losing all my stored data / programs?

I've flicked through that forum and they are having similar problems, but i dont know and am not confident in changing things without first going into windows.

Yeah tried, that, same scrolling messages, blue then restart.

already tried that, same scrolling messages, then blue then restart

i'm trying the repair windows XP option again, but this time i'm doing it without recovery console, i mis read your earlier post.

If you repair your directories, settings and user data remain intact.

Do not choose "To repair a Windows XP installation using the Recovery Console, press R"

Choose the 'press enter to set up Windows XP now' option
THEN Press F8 to skip through the EULA
THEN press R to begin a repair installation

Yes dont do it that way lol its a nightmare.

i've just had a thought, will repairing windows like this, (the computer restarted and is now in some windows installation window going through the process, with some helpful adverts about their new look and updates)

will this affect my raid configuration at all?

I'm not entirely sure mate, you may of had to use the F6 option, early in the win repair process, (install third party drivers) to install the sata/raid drivers from *floppy*

Its possible that untill the drivers are loaded the hd wont be recognised.

I didn't think about the possibility of you having a RAID config.

When you do get to desktop you will have to uninstall DT maybe try a newer version. And remember to make sure you dont leave any virtual disk's mounted when you reboot.

can i recover the raid later? the data is surely still stored on the hard drives so it is just a case of reinstalling the drivers and recognising the drives as being in a raid form?

I am not entirely sure, but would assume the RAID is recoverable.

How is the repair coming along, should be nearly complete by now.

Windows has repaired and i can now get back to windows.

But it would seem the RAID has been lost, so i can't access any of my stored files. bit of a problem, but surely fixable.

Where do i get the drivers for restoring a RAID 5 ?

anyone know?

Glad your drive is now accessable. I'll have a look into the RAID problem for you over the weekend as I am very busy atm.

Dont forget to uninstall/Upgrade DT and unmount image after install ( gamecopyworld have most fixed exe's, no cd/dvd files ).

Remember DT is still running unless you unmount and remove/disable the virtual drive.

bluey you're a star, i put up another thread asking about raid problems, and i changed the bios:

quoted from other thread:

Ok then I think RAID is disabled in the BIOS then.

Enter the BIOS and go to > Main > IDE Configuration and change 'Configure SATA AS' to RAID.

F10 to save reboot and then try to install the Intel® Matrix Storage Manager.

I did this, and the bios showed the raid drives working, but then went back to our old problem of blue screen on windows loading and restart. so back to square 1.

The other guy suggested repairing with the new raid drivers.

If you find anything else mate it would be greatly appreciated. i'll be able to spend more time on it on sunday/monday.

thanks again.

No problem. Will let you know If I can help any further.

The repair option is again the only alternative I know of at this time, but this time loading the drivers (F6).

Best of luck anyway.