USB pen drive not Linux compatible - can I RMA?

[PeteC]

Hi, I received an 8GB Corsair Voyager pen drive from Scan yesterday, and although it seems to work OK in Windows it doesn't work well in Linux at all.

I managed to re-partition it and get part way through a Linux install, but it froze up and now all I see in my logs are:

usb 1-1: reset full speed USB device using uhci_hcd and address 2
usb 1-1: device descriptor read/64, error -71
usb 1-1: device descriptor read/64, error -71
usb 1-1: USB disconnect, address 2
1:0:0:0: scsi: Device offlined - not ready after error recovery
usb-storage: device scan complete
usb 1-1: new full speed USB device using uhci_hcd and address 3
usb 1-1: device not accepting address 3, error -71
usb 1-1: new full speed USB device using uhci_hcd and address 4
usb 1-1: device not accepting address 4, error -71

... etc and no actual USB device. I have tried it on 3 seperate linux machines (including one Mandriva 32-bit, kernel 2.6.17, and another Ubuntu 8.04.1, 64-bit, kernel 2.6.24) so it's not a problem with my USB controller hardware.

In addition Corsairs "EzRecover" software for Windows doesn't detect the drive, so I can't reset it to a known "good" state.

Essentially this drive is useless to me at the moment. I'll crawl through Corsair's support forum if I have to, but I'd rather replace it with a different brand of USB pen. Can I get an RMA for this kind of issue?

Thanks,
Pete

[Lee H]

PeteC,

Log the issue Here and the returns team will assist you futher.

Best Regards,

[GoNz0]

theres a corsair forum here, best to ask them b4 u rma it

[PeteC]

Thanks gonzo, I've put a post there & will see what comes back before asking for a return