Terrible Scan Experience - faulty item sold as new and RMA not working!

[climbingkid]

Hi guys,

Not having a smooth buying experience from Scan right now....

26/08 - Order for Dual 3.5" External IcyBox Placed
28/08 - Order received, but item was previously used and was faulty/dead and [RMA removed for Security]
29/08 - Item collected
01/09 - Item recieved by scan and RMA completed
02/09 - Exchanged emails asking about my order - but kept being refered to RMA tracking page - which does not work - getting "RMA not found"

Then nothing - one week on i'm still no nearer to having the item I ordered. I have asked numerous times when I can expect to receive the order for which I have paid.

Whats even worse is that I am being inconvienced over an item that should never have been sold as new in the first place! You would think Scan would want to do everything possible in this situation but am getting the "StoneWall" treatment.

Can anyone there help?

CC

[Mark@SCAN]

PM Sent

Having looked at the details of the RMA the item returned was indeed confirmed to be faulty and may have been sent to you in error. Unfortunatly from time to time mistakes do happen and for this we apologise however for this particular RMA I cannot see honestly how this RMA could have been completed any quicker.

As above in your post the goods were recieved and booked in by us on Monday 01/09 tested and confirmed to be faulty Tuesday 02/09 and dispatched yesterday 02/09 for delivery today 03/09 less than the 3-5 day quoted turnaround time.

Having checked the RMA tracking page I can confirm that all of the information you require is there and can only assume you entered the RMA/Invoice number incorrectly. Please view the PM sent which contains all of the information you are required to enter to view the online tracking.

I think the comment that you have been ''stonewalled'' is a little harsh as you have been kept informed throughout the RMA process and the returned item was turned around in less than 2 days.

Regards

[climbingkid]

Mark

Thank you so much for sorting this out - all I wanted to know was "when" I could expect the replacement - and your PM has told me this.

I was not suggesting the RMA could be completed quicker - I just had no idea when I could expect the replacement item as I have had no automated shipping emails.

I did not know that both numbers were needed - and instead of the system saying "You must enter both" it accepted what I entered and said "RMA not found" - thats what probably confused me.

That said I have accessed the tracking screen - but cannot see where it tells me a new item has been shipped, consignment number or expected delivery date - and thats really what I wanted to know.

Stonewalled may be a little harsh agreed - as my emails were being responded to, but its frustrating when the main question is not answered.

Thanks once again

CC