SCAN.care@HEXUS
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i bought a Nvidia special edition coolmaster stacker in January and since day 1 it has rattled all the messing in the world i couldn't find out why till the other night when i had to remove a stick of ram i found that one of the catches that locks the internal fan door was fractured i only noticed it because it was late and i was using a torch and it lit up I'm not saying that this was the cause but it could be.
So i fired off an email to scan expecting them to send me a new internal fan door and basically i was told i was on my own by email and to try coolmaster in Holland. So i rang up scan and was put through to returns where i spoke to someone who thought that this case was not meant to be upgraded in anyway and that because i upgrade my stuff that i had broken it myself this guy from the very first moment had no intention of helping me and was very rude he would not have it that the latch had a defect and in the end it was a near argument as he had no intention of sending me another door. He fobbed me off in the end by telling me he would have a look for one the next day and email me that he had sent it this never happened.
This case cost me the best part of £200 10 months ago plus 6 or 7 green coolmaster 120mm fans at £6 each all from scan and it is still under warranty and was sold as a high end case for people who upgrade there component's regularly yet I'm told that when i finished the initial build i shouldn't have touched it again and should expect inferior build quality when i buy one of there most expensive cases.
These cases are made to be tool free to make upgrades as easy as possible every time you need access to your motherboard you have to open this fan door so its a critical component of the case and gives 80% of its cooling properties its obviously going to rattle if the latch is broke especially with 4x120mm fans rotating 24 hours a day in it but it should be built to stand that punishment or its not up to the task. I wouldn't mind they may not sell the special edition Nvidia model anymore but the other stacker's have the exact same fan door and it should be up to scan to sort this out for me i can send them a picture if they think I'm a liar.
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Originally Posted by jackvdbuk
