Card details declined

[RabidDeathGnome]

Just went to submit and order and I got an email saying my card details had been declined, I'm going to guess I put my details in wrong.

Tried to ring since you've posted saying you're open today (Sunday 21st) till 4PM however I got an automated "Our offices are closed".

Invoice number:

Please advise on what to do since I wanted this order to get posted before Christmas.

[DavidM]

Reception is open today - not telephone sales.

Please ring the payment team tomorrow to deal with this.

[RabidDeathGnome]

Reception is open today - not telephone sales.

Please ring the payment team tomorrow to deal with this.

Ah I see, I'll ring them tomorrow in the morning. Do you think I'll get postage by Thursday?

[DavidM]

Certainly a good chance if we sort it today.

[DavidM]

I see this has been dealt with by the payments team now.

[RabidDeathGnome]

Yep, just came on to post a thankyou.

Rang up on Monday morning and spoke to a bloke almost instantly and he quickly sorted it out. Arrived today nicely packaged .

Although, I think the guy thought I was an idiot. My card says mastro/solo. So I wasn't sure which and put it as Mastro then said solo/maestro so I think he thought I was a retard .

[DavidM]

You'll be surprised how many people make the same mistake... I don't think my colleague thought that at all

Glad it got sorted for you.