Scancare question

[andmar]

Hi everyone, first post for me on hexus so go easy!

I just have a little question about the terms of scan care in the event that you have to return something, bare with me while I explain.... saturday just gone I received quite a few parts through from scan via dpd (very happy with that so far by the way) to build up a complete pc, I started building last night and quickly ran into a slight problem with my corsair H70 cooler, the nut that is mounted in the plastic back panel that takes the screw from the top side of the retainer was threadbare, nothing zip nada, nothing there, the 3 others were fine... I didn't, however, notice this until I'd tried screwing the screw in, it kinda goes in but it's most definitely not right like the other 3. I'm bothered that the screw/thread might not take strain eventually and end up with a slowly frying processor, so first thing this morning I've been on the phone to a polite lady who has said I need to wait for an email from you guys as they may be able to just send a replacment screw/nut combo out to me.....

So, this leads to my question, since (I'm told) this isn't a scan care related matter, how does this affect my insurance? As I've now had the components nearly 2 1/2 days but I can't get further in my build than "PSU in the case and motherboard out of it's packet to fit the cooler" until the cooler problem is sorted, meanwhile I'm losing covered days whilst I can't actually finishing building and trying out my components, I haven't even opened my CPU or GPU boxes yet as I don't have anything prep'ed to mount them on

[wesleyaldred]

In Scancare i'm making the assumption you actually mean Scansure.

As all of this will be logged on our system we can extend the cover to reflect "x amount of days" it has taken to resolve this matter.

[andmar]

Yes, sorry, "scansure". And excellent, thank you...

Still waiting on my mail though

[andmar]

Just out of interest, is it normal when dealing with scan returns to receive no correspondence (automated or otherwise) recognising the initial logging of a telephone sourced query after 6 hours and then for the returns number to just ring out?

[andmar]

Got my RMA through this morning, YAY!