Scan Support Tickets Response Time/View Online?

[Hermann]

How long does it normally take to get a response from a customer service ticket?

Is an automated response acknowledging the ticket normally sent by email?

Also how do you view the tickets on the scan site?

[Lee H]

We try to reply to any OLQ in around 24 hours time and we do not use an automated system on these, this is why no special autoresponders have been sent or anything as the OLQ reference number

OLQ's are not available to view through the website and I don't think we have any plans to implement something like this at the present time.

Best Regards,