No biggy but worth a mention

[jeckulz]

Just wanted to give a shout out to the guy at the returns desk.

I have a Razer Imperator mouse (yes the philips twin eye POS ) and last week I picked up a CM storm hsm mouse pad to replace the razer sphex I had that has lost its stickiness.

The imperator does not like the CM storm. When you lift off and put down again, there is track lag of around half a second- Nightmare in FPS games.
So I contacted customer services, explained the problem and asked if I could return, try some other mouse pads and then get an exchange if I took my mouse with me, customer services said this would be fine.
So of I trundle to scan and I explained the problem to the returns guy and he kindly allowed me to try out 2 replacement pads I had in mind, the mionix propus 380 and a razer goliathus speed.
Off goes returns guy into the stock room and returns with the 2 pads, he then let me plug in on one of the test beds at the back of the desk and test drive them.
I finally settled on the razer as it remedied my problem and the mionix did not.

(I'll just state here that the CM storm and the mionix (the mionix in particular) are lovely pads, they glide brilliantly and stick to your desk like nobody's business, but I can only tell you to stay away from them if you have an imperator or another twin eye sensor mouse).

Back to the point,
Wanted to thank the returns guy for allowing me to try some stuff out as it solved a headache nice and quick for me, and I dont think many places would offer this kind of service even though we may expect them to.
This may seem like an epic post for such a small point/problem, but I think that too much focus gets placed on the bad experiences that people can have.
It's easy to make a complaint over the internet, it's much harder to thank someone and mean it.

Returns Guy on 5/5/11 @ about 10.30- CHEERS DUDE!