XFX HD7970 DD OC problem & Stock photo not the same card ?

[Andi-C]

Hi Scan.



I bought a XFX HD 7970 DD/OC & I have a problem with it !

Order Number E1926121


The problem I have is I have a 1440p Hazro monitor & the card has two DVI ports, one being single link & the other duel link. Now I can "only" use the Duel link as I don't keep another screen around or have duel monitors, this is where the problem starts - I have a blank screen & I can't view or enter my UEFI/BIOS as the primary ports on boot are ether the HDMI or the single link DVI (I borrowed a screen from work to test this) ! If My over clock fails or I need to get to my UEFI to boot to another drive I can't ?

Your photo's on the product page (Stock photo's) show only one DVI port on the card/PCB & the Tech spec also show only one DVI, this is version 1 (Duel link only) & this was what I needed but the card that was sent was the version 2 of PCB & has two DVI ports & the wrong one being the primary port ???

http://www.scan.co.uk/products/3gb-x...-dvi-i-hdmi-mi

This is an issue that could leave my PC renderd useless if i have a problem with in UEFI.

I'm not going to say you miss sold me this card as you may not of known about this problem & you service is second to none, thats why I alway buy from scan.

Can I return the card or exchange for another ? If I can return & exchange (I will pay the extra for a higher price card) is it going to cost me to return it ?

[Andi-C]

EDIT - Removed, due to the last users coment being deleted !

[Andi-C]

You guys must be busy as there is little reponce here, did you send most of your staff to "Euro Gamer" over the week ? lol...

I've made a thread on the After sale's sub forum, I've phoned Scan & no answer & I'm only left with the Web Support via Scan's web...OLQ number issued !

Looking forward to a reply !

Andi

[Andi-C]

Does any one from Scan view this Forum ? I feel its quite an easy quistion to reply to...

I've tried the Scan's return's phone number 3 times yesterday & twice today, no one will pick up !

I would like to get this sorted but no one will reply or answer the phone ???

[Andi-C]

Just wanted to update this thread.

After I contacted Scan through there Website this Return was a breeze, I was my mistake to bring a problem here as if you want a quick reponse go through there customer service/Return's !

1.Contacted for a return on Monday 1st
2.Reponded on Thursday (early) 4th
3.They placed a order to be pick up on Friday (that I had to put back until Monday as they were too fast, haha)
4.Pick up on Monday 8th @ 12pm by DPD
5.Emailed by Scan & given a refund on the Tuesday 8th.

Very good service ! thank you...

I'll be back & will contiune to recomend you to my friends.