What is going on at Scan these days? Sigh.

[scruffy]

Following on from this thread, that incidentally didn't get a reply from anyone at Scan to the thread.

I purchased an OCZ Octane drive to go in a Mac Mini, which has been a bit of a disaster due to OCZ's inability to release a stable firmware despite my research suggesting they had fixed the problems.

So I mail Scan's customer service asking for some advice on what to do, at the same time I mailed OCZ. OCZ have yet to reply, but Scan have just assigned me an RMA number and told me to wait 10 days for a refund.

No discussion (as per my other recent RMA), just an RMA number. Very robotic, very cold, no human interaction what-so-ever. What's going on? This isn't the Scan I remember, or the Scan that prides itself on the "We <3 Scan" mantra emblazoned across it's web page.

What if I wanted to exchange for another drive? Now I have to wait potentially up to 2 weeks before I can get a replacement drive, 2 weeks of being out of pocket too. I know it's not Scan's fault that OCZ can't get their act together but I expected a better response than an automatic RMA tbh.

[Mark@SCAN]

scruffy,

Sorry to hear about your problems, can you please post with your invoice details in the after sales section: http://forums.hexus.net/scan-care-he...sales-support/ and I will look into this for you.

Regards

[scruffy]

Hi Mark,

Will do.

Thanks