Complete disappointment over stock

[crowdome]

Greetings, just posting here as I wanted to publicly state what has happened in the past week. Last Friday, when I went to order a set of Corsair SP2500 speakers, I saw they were out of stock. This was understandable as Scan had not only price matched, but beat the price of everywhere else online, so a +1 there. On the 15th they were supposed to come back in stock but after refreshing the page all day, they hadn't. I had thought that it was understandable, things can go wrong. After countless emails to Scan, I was told that an order for 40 sets of speakers was given to Corsair on Tuesday and that they would without a doubt arrive on Friday. I had sent many emails asking them to confirm this, which they had probably seen as an annoyance, but I wanted the assurance that they would in fact arrive for me to be able to order them. I had told them that I could order the speakers from Amazon for the same price as Scan with Saturday delivery costs incurred, but I did want to order from Scan.

Today at 2:30pm I was told that the delivery had been received and that they were in the process of putting the stock on the site. I have now been told 15 minutes ago that the speakers didn't arrive. How you do not notice a crate of 40 large boxes is beyond me. I can't believe that something as simple as stock control has been so ridiculously handled. I've been a customer of Scan for the past year or so and they had been my first resort for technology, but I am sorry to say after what has happened I cannot bring myself to shop here again.

While you may respond that Corsair is to blame, let me say a shop should act as a go between. I would've probably had a much better chance swimming to the Netherlands where I believe Corsair are located. There is now going to be a large space under the Christmas tree where the speakers should've sat, and there's now nothing at all I can do about it. If anyone runs into similar issues; buy from somewhere who can manage stock, it really is a killer.

[Carlh]

Crowdome,

I can understand your frustration however we have done everything possible to try and please you during this order.

We lowered the price to match the competitor, and when this was done we was advised the stock should have been with us at the beginning of this week.

I have personally provided you with all the details I had to hand for the speakers and the update I had was that the stock was due today - however this hasnt happened.... I dont see what more we could have done.

Moving forward I need to check to see the date when stock WILL be with us and as soon as I have any news I shall reply via the OLQ which is also open for this.

Regards,

[crowdome]

If you were advised that the stock should've been with you at the beginning of the week, why exactly was an order placed on Tuesday for them? It doesn't make any sense. Whether you are a company or a consumer, placing an order for something doesn't just go: click pay, hope and pray that you get delivered items.

I'd have rather been told to buy from elsewhere. That way I would've been sent the speakers by a company who can keep up to date with stock, you wouldn't have lost a customer, and everyone would be jolly. I've never encountered a problem such as this before, I think I'll happily pay more so I can actually receive the product I'm interested in. Let's see what Amazon can do about that price match, because I can guarantee you something such as this wouldn't have happened with them (or anyone else I can think of).

[Chris P]

crowdome

In this case we raised the PO on 10/12/12, with an original ETA of 15/12/12.

I received the last update from Corsair on the 19th December, which confirmed that they shipped the stock yesterday ( Shipped on 18th ) and we were due to receive stock on Friday ( Today ), I have checked again with Goods In and the stock has not landed.

I would like to assure you that stock problems are rare although unfortunately sometimes an unavoidable hazard when dealing with such unpredictable sales demand. We base our stock levels on estimated turnover of stock - if this demand is higher than expected, then out of stock items can occur. However, as we largely have efficient connections with many suppliers and distributors across the UK and internationally, we are usually able to replenish our stock very quickly where needed. In this case clearly there has been some unexpected delay/issue which has prevented us from obtaining stock from the supplier, and I apologise for that sincerely. We certainly do not wish to provide inaccurate/misleading stock information or indeed any undue disappointments.

Regards

[crowdome]

The damage has been done in this case. While a time such as Christmas can be more demanding than usual, you should then strive to provide a higher level of service around this time. The fact that you did not even state on your site that the stock was due back today is troubling, but I think I give up at this stage. I hope other customers do not face the same troubles I have faced, I'll state again that it's completely ridiculous you would not be able to keep track of an order that big, and if there were any indications that there was a problem with the order, you should tell a customer who inquires about it daily. One enquiry would be all it would've taken to know exactly what was going on, clearly something on both ends was handled badly.

[Ray.uk]

Have you googled can still be had for delivery tomorrow.

[crowdome]

Have you googled can still be had for delivery tomorrow.

Can they? I couldn't see anywhere that could after a quick search. Do you know of any place?

[crowdome]

Just for everyone's amusement, let it be known that Scan has raised their price to £181 again. What a grand day it is.