Scan RMA rejected?

[randomsuperdud]

I bought a MSI 760GA-P43 AMD 760G motherboard from Scan on their eBay shop.

I have an Intel PC and I realized I accidentally ordered the wrong motherboard. I immediately messaged Scan and asked them to cancel my order. Sadly, they couldn't and my motherboard arrived the next day. However, I they did manage to create a return RMA and I did return my motherboard.


Couple of days later, I got a an email saying my RMA has been rejected. No details were given. Someone please explain why? I can't use the motherboard since I don't have a AMD CPU. I insured the parcel would arrive in the condition it was sent, so I know it wasn't accidentally damaged on the way.


Scan employees, care to explain why it was rejected?

My RMA number is:290773

[Demonwar]

Think you should of made clear that you were returning under the distance selling laws. Sounds like they may of thought there was a fault and have tested it, finding no fault means they reject the RMA. You will need to communicate either through the RMA or ticket system on the Scan website.

No idea if Ebay sales are handled differently though.

[Mick@SCAN]

randomsuperdud,

I am sorry to hear about the issues you are having, I have sent you an email today and can confirm that the motherboard will be refunded.

Kind regards,