This drives me nuts!!! SCAN staff have a look please

[hnfmr]

I placed an order on the 23rd December, 2004. And the payment was authorised on the 24th December, 2004. But I thought I made a few mistakes in placing that order (wrong hardwares), so I wrote (using the online query method) to cancel it. I said I would re-order at a later time.

Ok, SCAN was cloased during the last week. Kept my money, which I needed...-.-...

I called yesterday again to confirm the cancellation. I was told it has already been cancelled.

Just now I received an email saying order is in stage 3 (picked, awaiting for collection). Oh, I was so stupid to choose the Q-collect delivery method. I realized now SCAN is in Bolton, I am in London!! What's worse is that even I hadn't cancelled my order, I made a few mistakes in choosing the correct hardwares (would have frustrations later...).

I need a refund as soon as possible. I am a poor student (lol)...new semester is gonna start...

I want to call scan and discuss this further, but...it's Wednesday!! it's 12:10 PM NOON...but SCAN hotline said "OUr office is closed"...-.-

So I am seeking your help here....I have been waiting for the whole xmas and new year holiday for my money back...but you are closed...Thanks for your understanding!!

Best regards..-.-

PS: Invoice number 000E453466

[Lee H]

It said that as we we're paying our respects to all those who have lost their lives when the tsunami happened on Boxing day.

The line is now open as normal.

[hnfmr]

oh, i am sorry for that automated voice. -.- thanks.

[Steve A]

Hope you have got it all sorted now if not then please let me know and i will look into it.

[Steve A]

As per conversation yesterday i can confirm that your request has been sorted my friend.