Add to order - plz

[megatron]

I made an order as below:

Invoice Number: 000EXXXXX
Account Name: XXXX

Thank you for your order from Scan.

Please regard this email as an active notification of a delay in your order, due to
a temporary shortage in stock of the following item/s:

1. AMD Opteron 144 socket 939
Estimated Lead Date = 04/11/2005

Now I want to purchase additional items, and since my CPU has not arrived and Ive not heard of any comfirmation of shipping I wonder is it possible to tack this onto this order:

LN860 Keyboard Extension Cable PS2 2m
* 2 (That is two of them plz)

Thx Nigel

[megatron]

My account was debited on the 31 oct. U sent an email:

XXXX

Further to your e-mail I can confirm that I have made the following amendments to
your order:

Added:
2 X 860 P/S2 Keyboard Extension Cable

As a result, a further £1.29 has been debited from your card.

We will aim to despatch your order to meet the estimate above. Once your order has
been despatched, delivery should be made next working day by Citylink. Further
delivery information will follow in your "Stage 4 of 4" automated email. Please
check your emails and use the on-line tracking (support - parcel tracking) for
further confirmations and we thank you for your patience in the meantime.

Should you require any further assistance, please e-mail me

regards,

Dan

Dan G
Scan Computers

Confirming this order change and the next email I have says:

***This is an automated email. Please do not reply***

Account No: E-xxxx
Invoice No. 0EXXXXX
Date 28 Oct 2005 00:11:21

Thank you for your order. Unfortunately there has been a problem in authorising your
credit card and your payment has been declined.

Your order cannot be shipped until payment is received in full. We will continue to
attempt payment authorisation up to one week of the invoice date. Should the
transaction still be declined after this time the order will be automatically
cancelled and we will send notification of this by email.

You do not need to contact us at this stage. However, we advise that you contact us
directly if you wish to amend your payment details or cancel your order. Please do
not submit a duplicate order unless you have confirmation that this order has been
cancelled.

If you do wish to contact us please ring 0870 755 4747 and select Customer Services,
followed by Payments.


Regards,
Scan Computers.


My account has been debited for :

31 OCT SOL SCAN COMPUTERS INT
HORWICH
94.21

I still have money in my account. What do I need to do to get this order authorised?

If I need to make a separate order and enter my details to get the £1.29 authorised then plz let me know.

The email is not really clear who's fault and where my problem lies. If its simply that the £1.29 is not authorised LMK and I will enter my details again.

Thx Nigel

[Steve A]

Megatron

Sorry i have edited your post as it isnt a good idea to post account details on a public forum, however i have checked into this and the payment is now fine, there might have been a problem with the pay auth system, but it is now fine, i will get this out for you asap.

Regards

[megatron]

Cheers m8y, thanks for editing for me, and excellent response times.