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Thread: Multiple Accounts and Order Cancellation

  1. #1
    explorer.exe
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    Multiple Accounts and Order Cancellation

    Hi,
    I know you're all off now, but hopefully you might be able to do something when you go back before it's too late.

    I have accidently aquired multiple accounts (I had one for home under my Dads name, and one for Uni under my name, but when I ordered under my Dads account, I didn't realise that changing the billing details would change the account completly). I need one of them closing (the one without a hexus account attached to it).

    I also have an order on the hexus-linked account which I would like cancelling, as I've decided to go to your 'shop', and get them directly.

    Can anything be arranged

    Thanks.

  2. #2
    Moderator DavidM's Avatar
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    Please log the details on the Customer Services link above, making sure you click the "cancel" link at the bottom of the page.

    The CS team will be able to cancel the order, and straighten up your account on our return.

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