RMA for MSI MegaSky580 USB TVTUNER

[bcfcrule]

Hi,

I bought a MSI MegaSky580 USB TVTUNER from you last week and it doesnt work. Its suppose to pick up freeview for the PC. I have tried it with the aerial provided and also through my loft aerial (through which I get a fine freeview picture on my main tv). Neither work. It searches and finds nothing. I live in an area where the freeview signal is readily available.

I wish to return this for a refund and have requested a RMA. Im wondering how long it will take and what is the procedure for sending items back.

[wesleyaldred]

Can you please PM me your reference number that was given when you requested the RMA

[bcfcrule]

I didnt get a reference number

[pands@scan]

You will need a reference number/ RMA number to proceed with a refund

http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

Fill the form out...you usually get a response within 24hours

[simonf7]

Seems this tuner is very very sensitive to signal - I've got a really good signal and it seems to randomly pick up a different selection everytime I scan in MCE, and occasionally nothing.

Someone suggested in another forum the signal could be too strong

Si

[bcfcrule]

I get nothing, even through my main aerial. I have freeview TV and that has no problems from the same aerial.

[bcfcrule]

This has had its RMA approved. It now says 'waiting credit authorisation' How long will this take?

[pands@scan]

This usually take no longer than 7 days, but most likely you will receive this sooner

[bcfcrule]

This usually take no longer than 7 days, but most likely you will receive this sooner

Many thanks. Just a note to anybody who wants to RMA something - Scan are probably the most efficient computer company ive ever dealt with regarding returns. Thank you

[saracenvii]

Many thanks. Just a note to anybody who wants to RMA something - Scan are probably the most efficient computer company ive ever dealt with regarding returns. Thank you

Remove 'computer' and 'regarding returns' and you will be even closer to the truth

[bcfcrule]

Remove 'computer' and 'regarding returns' and you will be even closer to the truth

They arent that good! for example I placed an order today for an item in stock with an estimated dispatch date of today, and has it been sent today, NO

[saracenvii]

I said they were good not god like (even if they think they are!)

[bcfcrule]

Can somebody chase up my refund please?

[Steve A]

Bcfcrule

A bit more info would be handy at this point, PM me the details and i'll take a look .

Im sorry but your order went the same day you ordered it on the 3rd, so did your order go out ... YES

Regards

[bcfcrule]

Apologies, yes it did go out last friday. I didnt get the email, and my account on the website wasnt updates as it normally does when an item is shipped. Therefore I assumed it hadnt gone out.

The refund has gone through today. Thanks anyway.

[Steve A]

NP



Regards