Dell 2005FPW Issue!

**Steve A** · 03-02-2006, 05:16 PM

Hi,

Yup that should be the one....

Regards

**TeleFragX** · 03-02-2006, 05:17 PM

Yes i see it... I founs an FAQ on dells site says at the end There should be an A and 5 numbers gonna call again ill reply in 5 minutes.

**TeleFragX** · 03-02-2006, 05:25 PM

I Was transferred to the monnitor home dept this time... Weird.. Well they said NOPE!

That isnt the service code. They said it ends in J1 or J2. What can I do?

**Dav0s** · 03-02-2006, 05:27 PM

ddi you get through to india or ireland?

**TeleFragX** · 03-02-2006, 05:37 PM

First Ireland and 2nd time IE then was sent to what sount like india.

**TeleFragX** · 03-02-2006, 06:00 PM

Oki have been informed that Dell Monitors DO NOT have a service tag and can not use the email or call service! Scan can you help me! Im in a Jam and with a burnt monitor and i cant get any support because i didnt buy from dell direct!

**Steve A** · 03-02-2006, 06:27 PM

Hi,

It makes no difference, the warranty is with them, i dont know why they would say you cant because you didnt buy direct, DELL are really good with there onsite, and there should deffinatly be a Service Tag Number on the back, all DELL items have them, even there video cards ...... have another look and read a bit more on it, because you really shouldnt be having this much trouble, ....

Regards

MD · 03-02-2006, 06:29 PM

Steve,

Monitors do not have service tags, its all done by serials, to be honest, Dell have so many different policies it is no wonder there are issues sometimes.

Steve, if possible have a chat with your account manager at Dell, see if they can help out, as its obvious they have too many people who just plain do know how to help at Dell.

Matt.

**TeleFragX** · 03-02-2006, 10:29 PM

Please...

**slinger** · 03-02-2006, 11:45 PM

Originally Posted by Matt D

Steve,

Monitors do not have service tags, its all done by serials, to be honest, Dell have so many different policies it is no wonder there are issues sometimes.

Steve, if possible have a chat with your account manager at Dell, see if they can help out, as its obvious they have too many people who just plain do know how to help at Dell.

Matt.

This is the point I was trying to get across in my earlier post. No Dell monitors come with service tags and Dell will not offer support of any kind, or warranty UNLESS you bought the monitor from them direct. Either your (Scan) sources at Dell have told you fibs or the moderator on the Dell support forum is telling porkys

I have since read that if you can get the sales receipt or customer number from the person or company that originally bought the monitor from Dell, that you stand a chance of being able to get support, but without it your fighting a losing battle

Im betting that they have a major problem with people selling their displays far cheaper than they are selling them on their site, hence all this trouble

**mike_dowler** · 04-02-2006, 01:10 AM

I could be wrong (preparing for flame!

) but afaik (legally) your contract is with Scan and so they have a responsibility to replace defective goods....

Of course, sometimes manufacturers would rather that you cut out the middleman and deal with them direct in warranty cases, but that doesn't seem to be the case here. Can't you help the OP out guys?

**TeleFragX** · 04-02-2006, 03:43 AM

I just want a replacement.. A burn-in in under a month (maybe a week over) is stupid on a monitor! I have had my old flat panel 1 year and its perfect but i want something bigger.

I need help!

**Steve A** · 04-02-2006, 12:07 PM

Hi,

Ok, If you ring our returns they then will sort it for you ...

Regards

**Steve A** · 04-02-2006, 12:19 PM

Originally Posted by mike_dowler

I could be wrong (preparing for flame!

) but afaik (legally) your contract is with Scan and so they have a responsibility to replace defective goods....

Of course, sometimes manufacturers would rather that you cut out the middleman and deal with them direct in warranty cases, but that doesn't seem to be the case here. Can't you help the OP out guys?

If the Warranty contract is with someone else from days 1 then we have no obligation to replace deffective stock but we would always try out best if problems occur, on another note we do still accept the products back within 7 working days from purchase.

Regards

**TeleFragX** · 04-02-2006, 03:19 PM

Ok thanks. Do i call and tell them a certain number or anything? To explain whats happened?

Will i have to pay delievery costs - as thats why i tired dell first it dont cost nothing extra.

**Steve A** · 04-02-2006, 04:26 PM

Hi,

Im not sure what the returns policy is on these, you would be best to just give them a call to find out ..

Regards

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