Tagan TG330-U1

[Jonny M]

I received this power supply from yourselves today, having seen it on the Tagan website here:

http://www.tagan.com/pages/products/..._tg330_u1.html

Pictured with PCI-Express connectors, a 24 pin motherboard power connector etc.

But mine is a normal 20 pin ATX affair, which leaves me a bit screwed for powering my board. Is this an error on Tagan's part, or have I gotten old stock?

Thanks

[Carlh]

Caged,

I am unable to check this till Tuesday for you, however as soon as I am in the office I shall check the current stock we have and also check to see when we got the psu you got from us from suppliers

As soon as I know I shall let you know either by PM or email

[Jonny M]

Cheers, thanks for looking into this. The specs on your site say 20 & 24 pin motherboard connector, so I guess I should have that at least.

[Carlh]

I would imagine that the PSU should have included the convertor but again I wouldn't be able to confirm this until I have checked the current stock....

If it should have I shall get it resolved for you

[Jonny M]

Bump for the after-bank holidy crew.

[mike_w]

Just to check... are you sure that you haven't just missed the extra bit that clips on the side of the 20pin? Here's a piccy:

http://www.tagan.com/gfx/connectors/20to24.jpg

You just clip the extra four pins onto the side.

Sorry if you already know!

Mike.

[McMav]

Had same with a Enermax psu I ordered. I sent it back and RMA process is close to refunding my cash. (Cost alot to send back though)

Awaiting a hiper power 525W psu in its place though its on backorder.

[Carlh]

Caged,

I have checked the current stock and the power connector is the standard 20 pin connection and there is no 24 pin convertor included although there is a reference to it in the manual.

If obviously you cant use the PSU then it would be best to fill in the returns request from the following link:

http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

Regards,

[YorkieBen]

you shouldnt have to pay for postage back if it is faulty/incorrectly described surely?

[McMav]

Well I've been credited for the PSU I sent back but not for the postage.

[Jonny M]

Nah I just plugged the 20 pin portion in and it seems to work fine, so I guess that's OK.

Was that fan I got you to add to an order for me last week successful? It's not appearing on the order status that's all.

Also: Do you know when the graphics card on that same order will appear in stock?

Thanks

[DavidM]

yes, there appears to be an akasa fan on the invoice number you've just removed

[herulach]

wow, david:
http://forums.hexus.net/announcement.php?f=49&a=1
that sig is pretty annoying tbh.

[DavidM]

Yes, isn't it....