3XS System Broken

[Pennycook]

My 3XS system, which arrived today, has just stopped working. We suspect there is an issue with the graphics card, seeing as it stopped almost immediately after trying to play a game.

Is there anybody at SCAN today that we'd be able to talk to today, or do we need to wait until Monday? If there is somebody there, a phone number would be very helpful.

[Lee H]

check your PM - I've sent the 3XS system support number.

Best Regards,

[Pennycook]

I've have attempted to ring the number, but I have not had anyone pick up yet. At one point, it went through to voice-mail and I hung-up to collect information so I could leave a message.

I'm now awaiting someone to pick up / waiting for a voice-mail to kick in.

I have tried Tom, who tested my system, I have tried the support number (general support) and I have tried the number you PM'ed me (but nobody has picked up). Is there anybody manning the 3XS system support line today?

[Rick@Scan]

Spoken to customer and resolving the system problems.

[Pennycook]

Thanks very much, Rick. Excellent service from Scan as always.

[Lee H]

I have tried Tom, who tested my system, I have tried the support number (general support) and I have tried the number you PM'ed me (but nobody has picked up). Is there anybody manning the 3XS system support line today?

Yeah but on Saturday's it's usually just the 1 or 2 of them if their lucky

I'm glads Rick's contacted you over the weekend to get this sorted out ASAP for you.

Best Regards,