Fault with Dell 24" monitor

[cotswoldcs]

I purchased a Dell 24" monitor from Scan a few months ago (01/10/06). It has developed an intermittent fault and after performing some tests I believe it needs to be replaced. What happens about getting a replacement - do I contact Dell or does Scan have to deal with this?

[Gorlak]

Talk to the guys at Scan (phone call) but after the first 28-30 days it usually is the problem of the manufacturer. However, Dell are excellent with this sort of thing, my friends 20" display was swapped out within a few days so not bad really!

Good Luck!

G

[Lee H]

warranty for these is direct with Dell as Gorlak has already pointed out

The contact number for them is 08709080500

Best Regards,

[GoNz0]

make sure you ask for the monitor dept' or you will have a long 5 mins trying to give details you don't have.
and a tip from my 3rd phone call to dell is to have a dell service tag to hand, even if its not yours and its out of date.. the guy needed a service tag to get the screen swapped out.

and finally, make sure you insist on a new monitor or you will end up with a refurb, my refurb arrived and died within an hour, the original fault had not been found nor fixed. they will waffle on about not being able to offer next business day swap out if you want a new one, say thats fine and arrange a estimated delivery date. you will get a phone call within a day or 2 to arrange the fixed delivery date.

If you get a phone call to arrange collection of your old monitor, make sure its about 1 week after delivery of the new monitor. that gives you time to test the monitor and burn it in for 24 hours running pixel exercisers to make sure its not going to crap out on you.

i learned all this as i got my 1st one swapped for a faulty refurb, then got a new one with dead pixels (dell have a satisfaction policy that over rides there dead pixel policy) my 3rd one arrives with something stuck between the LCD and the protective cover (a bit of crap) and the 4th one so far seems ok.

remember, if your not happy with what they send, no matter what they say if your not satisfied, you can demand another one. its there policy.

and take a read here as there buggers for gradient problems.

http://forums.us.dell.com/supportfor...ssage.id=66009

[Fabula]

Any electrical retailer in the EU is obliged to give at least 1 years warrenty. So technically you should just inform scan, and they should have to deal with getting it returned etc.

But probably quicker and easier just to deal direct with Dell.

[GoNz0]

if you go through scan you have to send it back. wait for RMA, then wait for another being sent out.

dell deliver another and offer doorstep swop out. take the old one away, 1 visit, no mess. unless your me that is
or you dont want a refurb for your month old monitor.