Delivery of items overdue (again)

[piranha]

hi

must first start this message of complaint by saying how much I have appreciated Scans general good service and customer care; the problem I have at moment relates to two occasons in one week whereby delivery was a day late from what was assigned on order.

I understand the amount of orders Scan are doing each day but must add that these orders were given 5 days or so before delivery date.

My main problem is that no notification that items would be late were sent to me and on both occasions I had taken time off and re-arranged jobs so as to be at home for deliveries.

I will now have to spend today re-organising and try to somehow be at home for the now arranged delivery date of Monday.

As say, I am generally very happy with Scan but this weeks fiasco has tarnished my opinion slightly.

All best

[Dreaming]

That's odd, in my experience I get a text message the day before saying that they can't ship the order, and full details are online.

But they are in the process of implementing new warehouse stuff or something, not 100% sure.

[DavidM]

Very strange, as the order certainly left on schedule?

I'll forward the details to our Customer Services team, and get this looked into for you, as you don't appear to have registered this issue on our site yet.

[piranha]

Thanks DavidM, spoke to customer services who did apologise and say were very busy yesterday - got text message this morning to say items were despatched. Items had been arranged to be delivered today (9th Feb).

Am not terribly angry or anything but just a little annoyed that re-arranged things only to be told on day of planned delivery that items had just left Scan.

Still love Scan.