I am vexed: one man's fulmination against 118 118

[HEXUS]

An inability for someone to carry out a simple job has annoyed Tarinder this week.

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[father smurf]

train times:

0871 200 4950 - annoying voice recognition

08457 48 49 50 - human operator

why call 118 118 ?

[Silent Shark]

I'm sure I'm missing some info here, but you were told you'd have to change at Banbury, so surely with the train terminating there, the idea was you got on a different one?

Also, if you have GPRS on your phone, you can use TheTrainLine, which gives you access to train times without the potential for human error. I used it all the time when I was using the trains regularly.

[Tarinder]

Silent Shark,

Yup, you're right, but there was no later change, as promised.

There is a later train from Banbury to Leamington on Fridays, and I reckon that the operator read that timetable.

I admit that it's partially my fault for not travelling with an up-to-date timetable, as well, but I'm still miffed why I was given bum information.

[Steven W]

I gave up with 118 118 after around the third call to them. I was fed up of having to spell Walsall for them.

[DavidM]

Few people can ever spell Walsall

[MilkMan]

How do you spell Walsall ?

[Scott B]

Did you hear that some random Olympic athlete from the 70s tried to sue 118118 for ripping off his image. I think he had a silly tash too.

[Agent]

I gave up with 118 118 after around the third call to them. I was fed up of having to spell Walsall for them.

Hey, 80% of the people who live there can't spell it, so don't expect others too

[Claire S]

Overseas call centers are the pits...

[OilSheikh]

C'mon. You should have rung up National Rail 24 Hour service. 08457 48 49 50.

Why on earth did you ring up 118 118 ?


Anyway, I do feel for you. For the inconveneince and stress caused to you.

[capt_cornflake]

C'mon. You should have rung up National Rail 24 Hour service. 08457 48 49 50.

I swore off using them years ago for being a bunch of lying -ahem-.
I suppose it's possible they may have got better in the meantime though?

[virokka]

it does get ridiculous with all the different enquiry companies

[EasterEEL]

C'mon. You should have rung up National Rail 24 Hour service. 08457 48 49 50.

Why on earth did you ring up 118 118 ?

Anyway, I do feel for you. For the inconveneince and stress caused to you.

Actually a few years ago I got details from 08457 48 49 50 for the last train out of Brighton to Redhill on a Saturday night. When got to the station we were told we had missed the last train which had left 30 minutes earlier and the information we were given must have been wrong.

As it turned out they were trying to close the station and asking people to leave. This is when I realised there were about 20 people trying to find out how they could get home. I started to asking around and found out the last train had actually been cancelled. Anyway I got everybody organised and we all refused to leave until transport was laid on for us.

In this case the local BR staff tried to mislead us and blame 08457 48 49 50.

Roger

[spireite]

I'd have expected you'd be equipped with web-enabled phone! However, useful to know are (and I'd give a link but I can't cos of the 5 post limit) but these are in Related links on the NationalRail site.


TrainTrackerText from National Rail

TrainTracker from National Rail

[Zak33]

I grabbed "118 500" years ago.....wont use 118 118 as I struggled to be understood and I'm English.