Results 1 to 4 of 4

Thread: Seagate has charges for warranty replacements in UK now

  1. #1
    Registered+
    Join Date
    Feb 2021
    Posts
    27
    Thanks
    0
    Thanked
    0 times in 0 posts

    Seagate has charges for warranty replacements in UK now

    Just a heads up, found this on reddit and figured it might be of interest to people here with Seagate drives...

    https://www.reddit.com/r/DataHoarder...rders_you_can/

  2. #2
    jim
    jim is offline
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    11,440
    Thanks
    612
    Thanked
    1,642 times in 1,306 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 1TB Sandisk SSD
      • Graphics card(s):
      • ASUS GTX 970
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 8.1 Pro
      • Monitor(s):
      • Dell S2716DG
      • Internet:
      • 10 Mbps ADSL

    Re: Seagate has charges for warranty replacements in UK now

    Seems possible that Seagate are not filing the proper paperwork. Indications are that it shouldn't attract import duty.

    Calculation of duties: goods repaired or replaced free of charge
    No duty is due on authorised OP goods which have been repaired, or replaced, free of charge under a contractual or statutory obligation arising from a guarantee.

    Documentary evidence that the repair was free of charge, such as a warranty or other contractual documents, must be produced with the import entry.
    https://www.gov.uk/hmrc-internal-man...dures/spe14030

    Nonetheless, I'd expect you could file with HMRC to reclaim the charges (apart from the handling fee from the courier).

  3. #3
    Registered+
    Join Date
    Jun 2021
    Posts
    20
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Seagate has charges for warranty replacements in UK now

    That looks like very mislabelled goods by Seagate. The package should have made clear it was a replacement not a purchase.

  4. #4
    Senior Member
    Join Date
    Aug 2016
    Posts
    2,906
    Thanks
    716
    Thanked
    677 times in 503 posts

    Re: Seagate has charges for warranty replacements in UK now

    IANAL...OAIE. I am not a lawyer, or an import expert.

    But, I agree with the above. I had a similar experience many years ago (pre-Brexit). The differences were, it wasn't Seagate, and was review goods not repair. And, the goods were delivered, and only later did I get an invoice (from Fedex, IIRC, on behalf of HMRC).

    I contacted HMRC (I luckily already had a pretty senior level contact), explained the situation, and they told me to contact the shipping company (like I said, I think it was Fedex but it wouldn't/shouldn't matter who it was) in writing and explain the cicumstances. Essentially, the PR person had declared the goods at full retail price for custom purposes. They should have declared them as samples or repair replacements in this case, and declared the insurance value as whatever they wanted to insure them for, if they insured them at all (insurance was their problem, not mine) but that the customs value value was nil, or nominal (anything under about £18 was exempt from duty/VAT).

    i did so, and the invoice was duly cancelled.
    A lesson learned from PeterB about dignity in adversity, so Peter, In Memorium, "Onwards and Upwards".

  5. Received thanks from:

    Apex (24-11-2021)

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •