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Thread: RAID configuration is lost on a N4100 - HELP!!!!

  1. #17
    Thecus Staff Thecus - Yvon's Avatar
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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Dear Sir,

    Please visit following link:
    http://www.thecus.com/support_tech.php

    or

    contact with http://esupport.thecus.com directly.

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    thanks for the hint... ticket EZK-163798 opened

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Dear Sir,

    This EZK-163798 ticket been replied, we found this N4100 come form RAID0, and RAID0 without HDD data protection and pervent HDD damage function, unfortunely the HDD4 damaged thus seem this RAID vanished....

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Quote Originally Posted by Thecus - Yvon View Post
    Dear Sir,

    This EZK-163798 ticket been replied, we found this N4100 come form RAID0, and RAID0 without HDD data protection and pervent HDD damage function, unfortunely the HDD4 damaged thus seem this RAID vanished....
    Thanks for the fast support! Sad news, indeed. I've never had a disk dyeing before so I wasn't aware of the risk. Do you know any way to get the data back or should I just go for a new disk, create some better RAID next time and forget about the data?

    Stephan

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Just to add to the confusion :
    a few days ago I shutdown my 4100 V1.304 4x750G via the menu and switched it off. When I switched it on yesterday, it beeped and the drive lights began flickering wildly. After I couldn't display the shares for a while I finally went in with the web GUI and saw that it was building ... Sh*t! Nothing totally irreplaceable, but certainly a big pain!
    So I waited roughly 20 hours until the build was finished, of course no folders ... oh, well. While I was at it, I decided to upgrade to 1.306 and later rebooted. Lo and behold! All folders were back! The files look intact and healthy (which I will verify for the majority with an old backup). What gives?

    Anyway, I'm happy that I can relax now, but judging from the above posts, at least 1.304 must have been a bummer. Is Thecus interested in logs (if they exist - I didn't turn them on), there might be something in the secret innards (if Thecus asks for access although "normal" ssh and telnet don't work, there must be some "funny" port ...)?

    Cheers

    -gh

  6. #22
    Thecus Staff Thecus - Yvon's Avatar
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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Dear Sir,

    On theory even V1.3.04 would saw the data after rebuild completed, thus please provide the CONF.BIN to http://esupport.thecus.com for us analysis for you.
    SYSTEM->CONFIG MGMT->DOWNLOAD->CONF.BIN

    Thecus TPE team is having a couple of days off from Jan 22nd to Feb 1st for the Chinese New Year. During these days, we still handle some simple technical issues remotely; however, for some cases which will need a specific network environment to test, we will do them as soon as we start working on Feb 2nd. We deeply appreciate your patient and apologize for any inconveniences brought to you!

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Hi Yvon,
    I'm impressed. Of course I'm in the same timezone - Shenzhen - that helps . After the (re)build I didn't reboot, perhaps I should have. Anyway, I'll send the conf file (funny, opera saved it as "*.htm" - another bug?), it'll keep until after the 1st.

    niu nian kuai le! (Happy new cow year)
    -gh

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    I just lost my RAID configuration on a N5200, did create a ticket: VZX-989593 and sent the conf.bin file.

    I have a question for those who went through this problem before, what are the steps Thecus Support provides to get the RAID back? Can I recreate the RAID or will I then loose all the filesystems on it? My RAID was RAID-6.

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Wait or chase them, till they contact you: besides some possible action to confirm the issue with the RAID loss, they'll ask for a direct connection to your NAS.

    If no remote fix is possible and they believe there is something they can recover, they'll ask for a return.

    So if you do anything on your machine in the meantime, you only take the risks to continue on the route to data-lethal disaster.

    Patrice

  10. #26
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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Dear Sir,

    We could visit following 2 link:
    THECUS WEB PAGE->SUPPORT->TECHNICAL SUPPORT->http://www.thecus.com/support_tech.p...nguage=english

    http://esupport.theucs.com

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    I did so already on the 14th of March, did not get any response as of yet. My ticket ID is VZX-989593
    Last edited by kolkmvd; 20-03-2009 at 08:21 AM.

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Dear Sir,

    Your ticket assign for N5200PRO, thus why we can't found you post on N4100/N4100+, thus we would arranage enginner reply for you ASAP.

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    Re: RAID configuration is lost on a N4100 - HELP!!!!

    Apologies for that. However the error message I get is exactly the same as described here, and I guess the whole MD/LVM setup doesn't differ much between the N5200 and the N4100.

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