N5200PRO + Samsung HD103UJ 1TB + V2.00.12

[MrBrown2049]

Hi,

I purchased a N5200PRO + 4x Samsung HD103UJ 1TB more then 2 months ago but have yet to store any data on it. Every time I built a RAID it always degraded within a few days regardless of which disks were involved.

Since there were known issues with Samsung drives, I decided to wait for a stable driver before bothering with the N52000PRO anymore.

2 days ago I upgraded to V2.00.12 and built a RAID1 on disks 1 and 2. It completed successfully so I started a 2nd RAID1 on disks 3 and 4 and left it overnight. In the morning i found the 2nd RAID had degraded with the log showing "Hard Disk 3 on N5200 has an I/O error".

I attempted to access the disk information of the drive at fault but all fields were blank. I removed the 3rd disk (3rd from the top) and reinserted it. N5200PRO crashed. Rebooting revealed "Disk 4 on N5200 has been removed" in the log. I am sure I removed disk 3, not 4!

The first RAID is still healthy. I have identified disk 3 as spare for the 2nd RAID and it is rebuilding. I will post updates... can't imagine trusting data on my N5200PRO anytime soon!

cheers

[MrBrown2049]

LOG OF THE DEGRADE:
2008/09/28 05:32:53 N5200 : The system N5200 change to degrade mode.
2008/09/28 05:32:51 N5200 : The system N5200 is recovering the RAID and rebuilding is in progress.
2008/09/28 05:32:50 N5200 : The system N5200 change to degrade mode.
2008/09/28 05:32:50 N5200 : Hard Disk 3 on N5200 has an I/O error.
2008/09/28 05:32:48 N5200 : Hard Disk 3 on N5200 has an I/O error.
2008/09/27 23:33:18 N5200 : The system N5200 is recovering the RAID and rebuilding is in progress.
2008/09/27 23:30:47 N5200 : User admin logged in from 192.168.3.6
2008/09/26 15:36:48 N5200 : Healthy: The system N5200 is healthy now.

[MrBrown2049]

LOG OF DISK 3 REMOVAL
2008/09/29 07:17:56 N5200 : The system N5200 is recovering the RAID and rebuilding is in progress.
2008/09/29 07:16:01 N5200 : User admin logged in from 192.168.3.6
2008/09/29 07:15:53 N5200 : The system N5200 change to degrade mode.
2008/09/29 07:15:49 N5200 : Healthy: The system N5200 is healthy now.
2008/09/29 07:15:48 N5200 : Your system last shutdown is abnormal.
2008/09/29 07:15:48 N5200 : N5200 boot
2008/09/29 07:11:59 N5200 : Disk 4 on N5200 has been removed.
2008/09/29 07:09:46 N5200 : User admin logged in from 192.168.3.6
2008/09/29 07:09:37 N5200 : The system N5200 change to degrade mode.
2008/09/29 07:09:33 N5200 : N5200 boot

[MrBrown2049]

4x brand new Samsung 1TB (firmware 1AA0):

Tray Number 1
Model HD103UJ
Power On Hours 112 Hours
Temperature Celsius 32
Reallocated Sector Count 0
Current Pending Sector 0
Raw Read Error Rate 0
Seek Error Rate 0
Hardware ECC Recovered 45191

Tray Number 2
Model HD103UJ
Power On Hours 96 Hours
Temperature Celsius 38
Reallocated Sector Count 0
Current Pending Sector 0
Raw Read Error Rate 0
Seek Error Rate 0
Hardware ECC Recovered 63061

Tray Number 3
Model HD103UJ
Power On Hours 96 Hours
Temperature Celsius 38
Reallocated Sector Count 0
Current Pending Sector 0
Raw Read Error Rate 0
Seek Error Rate 0
Hardware ECC Recovered 44433

Tray Number 4
Model HD103UJ
Power On Hours 112 Hours
Temperature Celsius 35
Reallocated Sector Count 0
Current Pending Sector 0
Raw Read Error Rate 0
Seek Error Rate 0
Hardware ECC Recovered 151245008

So...

• Hard Disk 3 had I/O errors
• Removing the 3rd drive from the top is reported as "Disk 4 on N5200 has been removed."
• Tray 4 is the one with the high ECC...

[Thecus - Yvon]

Dear Sir,

Would you please provide the CONF.BIN to esupport.thecus.com for us analysis for you? We could downlaod the CONF.BIN from SYSTEM->CONFIG.MGMT->DOWNLOAD->CONF.BIN

[jjrrww]

I have encountered precisely the same issue.

Three Samsung HD103UJ 1TB firmware: 1AA0

The array (disks 3,4,5) degraded within hours, with one drive going offline with errors:
2008/10/03 11:06:02 N5200 : The system N5200 change to degrade mode.
2008/10/03 11:06:00 N5200 : Hard Disk 5 on N5200 has an I/O error.


I will upload conf.bin for analysis.

[KeithMc]

Please let me know if you receive a response, or solution, to your issue. I have a N4100PRO and I've had a series of issues similar to your - with no legit assistance from Thecus.
Thanks,

Keith