N5200 Pro Firmware v. 2.00.14 upgrade failure

[stangg]

Hi guys,
A week and a half ago I've attempted to upgrade the firmware from 2.00.12 to 2.00.14, but unfortunately the upgrade failed at about 10%.

I've tried to re-update, but it fails every time, even after a fresh download and a new try. Upgrading again but than to 2.00.12 also fails, but at about 6%.

I've managed to get my files out through activating AFP (I have one Mac) and downloading everything through my Mac to the 3 PC's I have, as I couldn't activate SAMBA, and I couldn't enter with WinSCP etc.

I've left a trouble request at support at first failure and provided updates, but no response from there.

I have not dared to reboot the NAS. Any suggestions from this forum would be nice, as at this point my NAS is in an inconsistent state; I wouldn't even know how to completely reset it (and lose all data) if I wanted to.
So two questions really:
1) How can I get a succesfult firmware install (and retain the data)
2) How can I revive the NAS function (even if i lose all my data initially)

Thnaks in advance for your help, Stangg

[Thecus - Yvon]

Dear Sir,

Would you please let we know which support windows contacted? or please sumit a ticket from the http://esupport.thecus.com and provide the CONF.BIN for us analysis for you.

SYSTEM->CONFIG MGMT->DOWNLOAD->CONF.BIN

[stangg]

Thanks for your reply. This is the request that I posted. I'm not allowed to submit the URL to you, so I have removed the http etc:
support.thecus.eu/HD/gotoErrand.htm?ErrandKey=20081025:01&KeyNameID=WINCANHD

I can see all my follow-up mails to it re stored against it as well, but no response.

I've tried to attach the conf.bin file, but not sure how to do this in this human interface.


With kind regards, Stangg

[GoNz0]

you cant attach files here, you need to host them and link to them, i wouldnt bother attaching it though, it may contain stuff you dont want the world to see

[stangg]

Ok, I understand. I have uploaded the file to rapidshare in an encrypted winrar file. I'm still not allowed to have a URL in this message so here we go again without the http.

rapidshare.com/files/160953345/Stangg.Conf.Bin.rar.html

The password to the archive is helpmeplease

Hope this works for you!

With kind regards,

Stangg

[GoNz0]

2 more posts and u can post urls

[stangg]

I forgot to mention that i also tried a firmware upgrade to 2.00.13, but also that one stopped at around 8%.

[stangg]

And now for the URL enablement, my 5th post.

After a failed upgrade I always attempt to do a firmware upgrade to 2.00.12 again, and than I re-enable AFP, NFS,mediaserver etc. I can enable SAMBA and FTP, but it requires a reboot, and that I haven't dared.

Hope this all brings me somewhere healthy

With kind regards,

Stangg

[Thecus - Yvon]

Daer Sir,

After checked the CONF.BIN and found some reason would make firmware upgrade fail, thus please sumit a ticket from http://esupport.thecus.com , and would porvide some solution for you to fix this issue.