Results 1 to 8 of 8

Thread: Corsair 4GB TwinX XMS2 Memory RMA Query

  1. #1
    Registered+
    Join Date
    Sep 2005
    Location
    Wales, UK
    Posts
    31
    Thanks
    0
    Thanked
    0 times in 0 posts

    Corsair 4GB TwinX XMS2 Memory RMA Query

    Unfortunately the Corsair 550W VX PSU in my recently upgraded rig failed in a scary fashion last Monday and appears to have seriously damaged the motherboard and possibly the other components in my PC. The PSU was purchased from E-Buyer, while the rest of the internal components (motherboard, CPU, RAM, HDD, GPU) were purchased from Scan; all just under three months ago. Within the last week I have RMA'd the PSU to E-Buyer who confirmed that it was faulty and they have dispatched a brand new replacement to me, which arrived yesterday.

    More details in this thread:
    http://forums.hexus.net/scan-care-he...wout-woes.html

    As the thread above notes, I ordered an Enermax PSU last Monday and once that arrived last Wednesday and was connected, it became fairly clear that some or all of the other components have likely been damaged by the PSU's failure. The response I've received so far in my exploratory thread above to assess my options seems to suggest that Scan is not obligated to test/replace my (damaged) components under warranty, particularly as the PSU was sourced elsewhere.

    What I would like to know is whether I could dispatch my Corsair RAM to your EU RMA service for testing (as it may be not damaged, but I don't have access to a spare AM2/Intel DDR2 system to validate this) and if it is damaged whether you would be able to replace it under warranty? I'd also be interested to hear whether this usually happens in such failures, i.e. the motherboard and/or other components are seriously damaged in the process and whether you have any recommendations as to my next course of action. Is pursuing a claim on my household contents insurance the best route or will I just have to replace all the damaged components at my own cost?

    Thanks in anticipation,

    Bryn
    Last edited by BrynS; 15-10-2008 at 04:16 PM. Reason: Redundancy and clarity

  2. #2
    Registered+
    Join Date
    Sep 2005
    Location
    Wales, UK
    Posts
    31
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    I would appreciate it if you guys could please respond with some guidance here.

    Thanks.

  3. #3
    Moderator chuckskull's Avatar
    Join Date
    Apr 2006
    Location
    The Frozen North
    Posts
    7,713
    Thanks
    951
    Thanked
    690 times in 463 posts
    • chuckskull's system
      • Motherboard:
      • Gigabyte Z77-D3H
      • CPU:
      • 3570k @ 4.7 - H100i
      • Memory:
      • 32GB XMS3 1600mhz
      • Storage:
      • 256GB Samsung 850 Pro + 3TB Seagate
      • Graphics card(s):
      • EVGA GTX 980Ti Classified
      • PSU:
      • Seasonic M12 700W
      • Case:
      • Corsair 500R
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • Asus VG278HE
      • Internet:
      • FTTC

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    If you need a quick response it's probably worth emailing warranty@corsair.com.

    +free bump

  4. #4
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    http://www.corsair.com/helpdesk/default.aspx

    Please complete the RMA procedure here and we'll replace your memory. Sorry for the delayed response as I am typically notified of new threads here in our section at Hexus. However, I did not receive any notification of this until todays' "bump".

  5. #5
    Registered+
    Join Date
    Sep 2005
    Location
    Wales, UK
    Posts
    31
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    Thanks for the response and no worries about the notification issues; I've had the same problem here.

    I've completed the procedure you linked above and will now await the next stage in the RMA process.

  6. #6
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    When you get your RMA or case number, please send it to me here in a private message. I will work to expedite it for you so you can resolve all of this ASAP.

  7. #7
    Registered+
    Join Date
    Sep 2005
    Location
    Wales, UK
    Posts
    31
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    Thanks Yellowbeard.

    I received my RMA details this afternoon and have packaged the modules for shipping tomorrow. PM sent too.

  8. #8
    Registered+
    Join Date
    Sep 2005
    Location
    Wales, UK
    Posts
    31
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Corsair 4GB TwinX XMS2 Memory RMA Query

    I received my replacement Corsair RAM last Thursday (6th November, 2008) but was only able to install it today as I was waiting for my replacement motherboard to arrive separately. Pleased with the service all round and with new RAM that's one less factor out of the testing equation.

    Thanks Yellowbeard!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Corsair Begins UK/EU RMA Processing
    By Yellowbeard in forum Warranty, Support, and RMA Service
    Replies: 28
    Last Post: 02-12-2012, 07:12 PM
  2. Corsair Begins UK/EU RMA Processing
    By Yellowbeard in forum Corsair Memory
    Replies: 0
    Last Post: 17-06-2008, 06:29 PM
  3. Replies: 0
    Last Post: 18-10-2003, 07:42 PM
  4. Corsair XMS4000 TwinX Dual-Channel Memory Kit
    By DR in forum HEXUS Reviews
    Replies: 4
    Last Post: 08-09-2003, 09:53 PM
  5. Corsair XMS3700 TwinX Dual-Channel Memory Kit
    By DR in forum HEXUS Reviews
    Replies: 3
    Last Post: 29-08-2003, 12:22 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •