Hi,
I've got a Corsair Vengeance K90 with dead LEDs, with more failing week on week, and I tried to arrange an RMA for it this week. Only to find that Corsair expect me to pay for shipping the keyboard to the Netherlands! There is also no "express service" option but from the sound of things I would still need to pay postage there so thats not a viable option either! It's too late to return to the retailer (amazon, this was purchased Jan 2014)
So before I decide to boycott Corsair and refuse to buy any of your products again, is this a standard position for the company or have I just been unlucky? The vast majority of manufacturers i've dealt with over RMAs i the past don't charge me for return shipping if their item is faulty - after all why should the customer suffer due to poor quality goods?
I understand the legal position - but expecting your customers to pay for return shipping kinda makes the warranty worthless, especially for larger/heavier items.