RMA: 9 weeks and still waiting...

[Matthew Rudd]

I RMA'd a mobo that I purchased from your store over 9 weeks ago. I have sent a number of emails in regards to this, which all have gone unanswered, I have rung up and been into the store on a number of occasions and the most helpful answer the people I spoke to could muster up is "It's still on the way to Asus in Germany".

I dunno, maybe I'm just being impatient, after all your store has won all kinds of awards for what is clearly a quality service, especially the after sales communication, and I should probably be more than happy to wait 10, 11 weeks, or a nice round 3 months.

Here's the RMA Job No: 15633 (ASUS Striker II Formula)

Maybe you could enlighten me on whereabouts of the board, but seriously try not to push yourselves picking up a phone or writing an email.

[D.M]

9 weeks is terrible! You could walk to Germany and back in that time.

Hope you get it sorted soon, Yoyotech seriously need to sort this

[YOYOtech - Kul]

Hi Matthew
Your right this is not on !
I will be looking into this to see how this escalated to 9 weeks!
and i will be calling you this morning to have it all resolved

Kul

[Matthew Rudd]

Thank you for your post and contacting me this morning Kul to resolve this issue, I'll be seeing you on the weekend.

[Zero Gravity]

Yeh Gangster da man!
Guy has helped me,

[flibblesan]

It's messages like that which make me glad I now buy my PC bits from YoYo. Glad you are getting this sorted out, Matthew.

[topgun23]

Still, NINE weeks!!

[Zero Gravity]

topgun - you with it or lost it - nine weeks
Guys been helped by yoyo, all fine

wots you and your nine weeks?????

[topgun23]

topgun - you with it or lost it - nine weeks
Guys been helped by yoyo, all fine

wots you and your nine weeks?????

My mistake, NINE weeks is fine then.

[YOYOtech - CK]

Can I just say to any of our customers who read this thread...

...if ANYTHING happens that you are not happy with - please let us know

We rely on our suppliers to give us and our customers the right levels of support

There are times when our supplier should have dealt with an issue in a FRACTION of the time it has actually taken them

There is no excuse for them not keeping us informed - and for us not dealing with you in a timely manner

If anyone has issues - then PLEASE do email us, phone us and/or post here, so that we are 100% aware of your issue and can work hard to resolve it as fast as possible

We really apprciate all of the support that you guys have given us over the past 10 years and we want to make sure you are happy