Originally Posted by
finlay666
I found their support very helpful after a seller sold me an unboxed game as brand new and sealed, not to mention an American grey import....
Long story short I left neutral feedback, got a LOT of abuse from the seller about it (who ran a couple of sites selling similar games) who disputed that a game was still brand new and sealed despite not having a Microsoft COA (when it should have) and his business card had been placed inside of it. Reported it to Play.com and sent them the ENTIRE transcript... including the abusive emails he sent me and the replies I sent back, he no longer exists on the Playtrade service.
Also reported him to trading standards for breaching a number of laws relating to online retailing businesses including blatant flouting of the Distance Selling Regulations, also to HM Rev & Customs as he was more than likely not declaring the businesses, and also to his local council with proof he was operating from his home address and as such should be paying the suitable business tax rate, not residential rates.
Funnily enough if he just accepted the neutral feedback I wouldn't have taken it further.... but 'demanding' I remove it, and calling me a bloody idiot in the same email.... he was fair game as far as I was concerned for his appalling customer service.