Scan,
As I noted in this thread, on the 1st July I initiated a return (RMA: ***318) for a faulty XFX 8800GTX graphics card. You received and tested the card and verified the fault on the 4th July. On Monday the 7th July I was informed that the card would be sent of to XFX for official verification of the fault and that it could take 10 working days. I later received confirmation that the card was sent by yourselves, to XFX, on the 9th July.
Eleven whole working days have now passed and I can't seem to get a straight answer out of your support staff. I was informed on the 22nd July that you were still expecting a response within 48 hours. However, 48 hours came and went, without any contact. I was informed yesterday morning that you have "requested an update"; another 24 hours have since gone by without word.
I've asked for a time frame on the aforementioned update and also enquired about receiving a refund as I'd rather purchase a new card now and be credited with the amount XFX provides for a replacement; I've been without my system, as a result, for just under four weeks. This has yet to be addressed.
My patience is now beginning to wane. Throughout the return I've had to take an extremely proactive approach to keep informed of the situation, very little information gets offered up freely. I now seem to have hit a brick wall. I understand that to a degree this is due to XFX but as I can't deal with them directly I really need you to get to the bottom of the situation.
Just to be clear... your staff have been very polite and for the most part, when prompted, very informative (special thanks to an "AndyC" for quickly testing and finding the fault I described) but things are now beginning to drag on and I'm feeling a little left in the dark. I thought I'd try my luck with another medium of communication.