Advanced RMA

[GoNz0]

hello scan, I brought my new pc parts 2 weeks ago & have just found a problem
i was concerned the 580W HiperPower Type-R was giving off a lot of heat, just stuck my head in the case to find the 120mm fan not moving, turned the pc off to take a closer look and can see one of the fins bent and pushed onto the fan guard, pushed it off with my finger and restarted the PC and its making a hell of a noise as the fin is catching the guard, so now in my infinate wisdom i have pushed the fin back with my screwdriver
so its all working again, but im a little concerned that the fan has been stuck fast for nearly 2 weeks, there is no damage to the PSU casing, just a bent fin inside, well was bent. the PSU has been very hot, and i thought it was due to the jump in power from my last one, but now its running warm, not hot.

will you RMA this even though the fin is almost straight again & not making a noise ?
afaik its not done the lifespan of the PSU any good, and i dont really want it going postal and wiping out my system through already done heat damage, plus the 120mm fan must be on its last legs if its been siezed up 2 weeks.

anyway, if you will RMA this even though its working ( i can bend that fin again if you need me to) can you do an advanced RMA like i do with maxtor ?

will be ordering that dell 24" with a 7900GTX tonight when i pop round me old mans to use his credit card, so if by any chance you could reply very quick i can make sure i retain the card details for the advanced RMA.. or if you permit an advanced RMA i will buy a new one for refund when you get the old one ?

let me know plz..

[GoNz0]

bump,

would like this sorted b4 you swop the today only offers !

[Lee H]

Anyway, if you will RMA this even though its working ( i can bend that fin again if you need me to) can you do an advanced RMA like i do with maxtor ?

Sorry we don't do advanced RMA's I'm afraid.

In regards to the PSU issues, please log them Here and one of the returns team will be able to assist you further.

Best Regards,

[GoNz0]

can you ask them to check there inbox please, could do with this resolved this morning, thanks.

[Philipp]

GoNzO has this been resloved yet if not PM me your invoice number and ill look into it for you,

Cheers

[GoNz0]

nope, no one has been in contact since i opened a support ticket.
sending a PM now thanks

[GoNz0]

well, i hope no one else has this situation, because i pushed the stuck fan blade off the guard and got it spinning again, scan are basically telling me to sod off and stop moaning, they will not RMA unless the unit is faulty, even though i have explained the problem i am getting no-werefast.

Glad i havn't wrote a review on the service yet.

Still waiting for a decent reply on this.

you spend over £2000 in a month and get told where to go when you point out a problem..

Not good enough. I came to scan because i heard good things.

[Steve A]

GoNz0

You must understand this from our point of view, by adjusting the fan on the PSU makes it very difficult for us to take it back, when you pushed the fan back, anyone of a number of things could happen, like the fan could catch something else on the PSU like a capacitor for example. having said that phil is viewing your request as we speak and trying to sort something for you ..

[GoNz0]

thats impossible as the fan's casing would be in the way b4 it could catch anything else.

i would also like to point out im not that stupid, although stupid enough to push it back b4 the PC blew up.. :@

[Robert]

GoNz0

You must understand this from our point of view, by adjusting the fan on the PSU makes it very difficult for us to take it back, when you pushed the fan back, anyone of a number of things could happen, like the fan could catch something else on the PSU like a capacitor for example. having said that phil is viewing your request as we speak and trying to sort something for you ..

Haha, there's always an "if" with scan...

"Really adjusting it yourself...but oh what the hell we're still looking at it."

[Steve A]

most of time there are consequences when ajustments come into the equation im afraid, going off past experiences anyway. but if there is one thing we are its fair and im sure we can get this sorted amongst ourselfs ..



And to be fair i didnt say "if" once

[GoNz0]

the downside to being a computer engineer (former)
you look at it and think, oh yeh it just needs a little tweak here and there...
ahh its working again, balls now how do i prove it was faulty...

thanks guys, your sorting it out now.

now i just got to get that review removed (sorry)

[Philipp]

most of time there are consequences when ajustments come into the equation im afraid, going off past experiences anyway. but if there is one thing we are its fair and im sure we can get this sorted amongst ourselfs ..



And to be fair i didnt say "if" once

You just did

However i belive its all sorted now

Regards

[Steve A]

Oh noes not bad review, dam it you just lost us all a weeks wage

Regards

[GoNz0]

yes its all being sorted now thankyou very much, you came through after all

[GoNz0]

why me

one of the maxtor drives from the same order just had a major heart attack and dropped dead mid post.

lost everything as i had it in a raid array


i give up, just had to run a windows repair on my crappy old IDE drive to get a PM off for RMA