Any official word re delivery delays?

[1Day]

Could we please have an official announcement from a Scan representative about when normal service with respect to delivery and items dispatched to PDP will be resumed.

If there is one on the forum someplace could some kind soul please link me as I could not find it using the search function.


Background.

Items ordered and supposedly shipped on the 3rd. My order was dispatched according to the emails and SMS on the 3rd. PDP delivered to my address three times in the last 5 days including Sat the 4th. It seems that there is a problem somewhere as the tracking details on the PDP website suggest the item was only due to be picked up on the 7th from Scan. And was collected finally on the 8th. Item is in vehicle for delivery today.

The same thing seems to be happening with another order. According to Scan the order was dispatched but PDP have indicated that they have not collected the item as yet. Now either it is dispatched or it is not. Semantics I accept but it plays havoc with work schedules not knowing what is going on.

I fully understand that the weather has brought most things to a grinding halt - but please inform us if there is a delay from the warehouse or PDP collecting from the warehouse.

This forum is a handy medium for that communication.

[Chris P]

Could we please have an official announcement from a Scan representative about when normal service with respect to delivery and items dispatched to PDP will be resumed.

The reason the delay's are due to the weather, which is foretasted but still a variable, which is not entirely predictable. In addition the weather is different in different geographical areas so there is no blanket response, which can answer this question.

If you can raise a new thread in the After Sales section with your invoice number we can speak to DPD directly to confirm the status of this delivery.

Best Regards

[1Day]

Thanks Chris - but I think I did not express myself correctly. I have no problem with the weather situation at all as of course it impacts different regions in different ways.. And yes I do understand that you are not able to speak for PDP nor provide a blanket statement with respect to all regions. However that does not change the disparity between what the informational emails are saying and what the tracking details are saying. Now you guys are able to comment about that I am sure. Either PDP are picking up the parcels as your emails are saying they are or they are not.

Edit. Having just spoken to the PDP chap (order from the 3rd delivered) - it seems that you guys are in the clear. PDP have been picking up and have not been up to the task of processing stuff at all. He has just said that heaps and heaps of parcels are just laying piled up and they are trying to get on-top of things but the company has a reluctance to offer overtime to clear the back log and this is causing a bit of a log-jam. I have paraphrased and cleaned up the language a bit. But you get my drift. So not your problem directly at all.

But all good - hopefully things will return to your normal outstanding efficiency soon. I order plenty each month from you guys and never ever have a problem.

Many thanks for the great service guys.

[Chris P]

1Day

There will be some discrepancies between our automated e-mails and the DPD tracking pages. The SCAN automated e-mails show the estimated dates of delivery and dispatch. The delay's due to weather, which are affecting the deliveries by DPD are published and updated daily on the DPD site. Our automated e-mails themselves are not linked in with these updates for the period the weather is causing these delays as the updates are too frequent for the automated e-mails to also be updated as frequently, however we have the Important Notice: through the Delivery section of our site

Important Notice:
UK MET office weather warning - Due to the extreme weather conditions there may be delays on receiving your order(s).

Please keep an eye on Parcel Tracking to get specific information on your delivery time as some regions may be affected more than others - updated 03/12/10 )

Our tracking e-mails take you directly to the DPD tracking page, which gives you the latest information so the two are linked in this way.

Hope this helps

[1Day]

The DPD update says my post code will be delayed by one day. That is quite a joke considering that my second order was dispatched on the 8th and it is still not on the van for delivery for today the 13th.

Thank heavens I made a backup plan and ordered the same stuff from someone else, or I would have lost a customer. Just to clarify I do not blame you guys at all. Nor hold you responsible. SCAN has done exactly what it said it would. Process and ship my order as quickly as they humanly could and I value that. Your courier company is where the problem is this time round, down in Sussex they are having a torrid time it seems. We Southern softies are not used to the weather at all. The funny thing is the stuff I ordered was delivered next day by your previous courier company, and was ordered from a Vendor who is based further North than where you guys. Guess they have more capacity now after loosing your contract.

I can not wait for normal service to resume from you guys. But there is some good that has come out of this experience I have been forced to shop elsewhere find new suppliers and that is a positive. I have been spoilt by you guys, so easy and quick to order I have gotten lazy.

[1Day]

Item (not use of the single form) delivered, top of box open and only the case present. Plus damage to the side of the box. Have not checked the case completely as yet. Driver noted that the box was opened and that there was only the one item in the box.

Ah well - this is a first for me so really can not complain too much considering how many orders I have placed over the years.

Will do the appropriate admin in the morning.

[davidcrofter]

Important update from DPD:
http://www.dpd.co.uk/product-service...-suspended.htm

[jimmy2x2x]

If you want to contact you local depot directly rather than the 0870 number, this list might be useful:


10 West London 0208 978 3843
28 Commercial Way
Park Royal
London
NW10 7XF

11 Woodford 0208 498 8643
Unit 1, Woodford T/E
Southend Road
Woodford Green
Essex
IG8 8HF

12 London South 0208 243 3606 Unit 1
Beddington Farm Road
Off Purley Way
Croydon
Surrey
CR0 4XB

13 Kings Cross 0207 391 8646 101 Camley Street
London
NW1 0PF

14 Dartford 01322 625643 Unit 3
20 Kennett Road
Crayford
Kent
DA1 4QN

15 Crawley 01293 893647 Whitworth Road County Oak Way
Crawley
West Sussex
RH11 7SS

16 Chelmsford 01245 232093
Chelmsford2: 01245 232056
Montrose Road
Dukes Park Ind Estate
Chelmsford
Essex
CM2 6TE

18 London Bridge 0207 394 3968
Unit 5
Mandela Way
Southwark
SE1 1SE

19 Isle of Wight 02380 344644 Unit 1, Enterprise Way
Somerton Business Park
Newport Road
Cowes
Isle of Wight

20 Maidstone 01622 714646 Unit C
Riverside Business Park
New Hythe Lane
Larkfield
ME20 6WT

21 Southampton 02380 258646 Unit F
Omega Enterprise Park
Electron Way
Chandlers Ford
Southampton
SO53 4SE

22 Dunstable 01582 470643 Unit 16
Humphreys Road
Woodside Estate
Dunstable
LU5 4TP

23 Reading 01189 232643 Units 1 – 3
Commercial Close
Commercial Road
Reading
RG2 0QS

24 Newbury 01635 812643 Hambridge Lane
Hambridge Road
Newbury
Berks
RG14 5TU

25 Gloucester 01452 727196 Jessop Court
Waterwells Business Prk
Quedgeley
Gloucester
GL2 2AP

26 Leicester 0116 250 1606 28a Centurion Way
Meridian Business Park
Leicester
LE19 1WH

27 Bournemouth 01202 850300
Unit 1 & 2, Arial Park
Uddens Trading Estate
Wimbourne
Dorset
BH21 7NL

28 Geopost Wembley
(Park Royal) 0208 601 7643 Unit 2, Athlon Road
Alperton
Wembley
Middlesex
HA0 1YJ

30 Birmingham 0121 665 3343
Broadwell Works
Birmingham Road
Oldbury
B69 4DA

31 Thetford 01842 855646
10a Burrel Way
Stephenson Ind Est
Thetford
Norfolk
IP24 3RW

32 Rushden 01933 414645 Unit 17, Norris Way
Sanders Lodge Ind Est
Rushden
Northamptonshire
NN10 6BP

33 Peterborough 01733 842643 Empire House
Saville Road
Westwood Ind Estate
Peterborough
PE3 7PR

34 Cardiff 02920 772643 Spring Meadow Ind Park
Mardy Road
Rumney
Cardiff
CF3 2ES

35 Bristol 01179 415605 Units B1/B2
Kingsland Estate
St. Philips Road
Bristol
BS2 0JZ

36 Exeter 01392 449643 Heron Road
Sowton Ind. Estate
Exeter
EX2 7LL

37 Cornwall 01872 574643 Victoria Business Park
Roche
St. Austell
Cornwall
PL26 8LX
38 Swansea 01792 704643 Unit 1, Wyndham Court
Clarion Close
Swansea Enterprise Pk
Swansea
SA6 8QZ

39 Yate
(West Coast Express) 01179 374700
Unit 21
Pucklechurch Ind Estate
Pucklechurch
Bristol
BS16 9QH

40 Manchester 0161 777 4606 Northbank Industrial Est
Bessemer Road
Irlam
Manchester
M44 5BF

41 Nottingham 01159 777646 Unit 8
Centurion Business Ctr
Dabell Avenue
Blenheim Ind Estate
Nottingham
NG6 8WA

42 Leeds 0113 292 5642 Network House
Middleton Grove
Leeds
LS11 5PX

43 Warrington 01925 605646 Unit 20
Stretton Green Ind Est
Langford Way
Appleton
Warrington
WA4 4TQ

44 Abergele 01745 357843 Unit D
Tir Llwyd Ent Park
Kinmel Bay
Clwyd
LL18 5JN

45 Preston 01772 662606 Millennium Road
Millennium City Park
Preston
PR2 5BL

46 Sheffield 01142 572647 Unit 2
Thorncliffe Ind Estate
Brookdale Road
Chapeltown
Sheffield
S35 2PW

48 Stoke 01782 578643 Unit 21/22
Roseville Road
Parkhouse Ind Est West
Newcastle Under Lyme
Staffordshire
ST5 7EF

49 York 01904 476642 Plot 5, Centurion Park
Clifton Moorgate
York
YO30 4RY

50 Glasgow 0141 305 3643 104 Fullarton Drive
Cambuslang
Investment Park
Cambuslang
Glasgow
G32 8FA

51 Edinburgh 0131 335 4043 Unit 23
Cliftonhall Road
Newbridge
Edinburgh
EH27 8PW

52 Aberdeen (Express) 01224 878686 Ocean Trade Centre
Minto Avenue
Altens Industrial Estate
Aberdeen
AB12 3JZ

54 Newcastle 0191 402 5643 Unit 4
Monkton Business Park
Hebburn
South Tyneside
NE31 2JZ

55 Carlisle 01228 829643 Unit 2
Kingstown Ind Estate
Brunthill Road
Carlisle, Cumbria
CA3 0HA

56 Glasgow 2 01698 811235 Unit 3
Tannochside Drive
Uddingston
Glasgow
G71 5PD

71 Dublin 00353 18425122 Unit 53
Airways Ind Estate
Santry
Dublin 17