Problem with Lacie External HD

[garyb]

I'm trying to set up my new Lacie firewireHD.When I try to backup using SilverKeeper it comes up "System Error (-1712) backup incomplete. Nothing has backed up.
Whilst trying to back up the screen went black with only the spinning disk symbol. I could not get out of this and had to turn it off. I'm glad to say all was back to normal when I turned it on again, I thought I had lost everthing.What was that all about?

Any ideas anyone?
Thanks.

[nichomach]

I'm not a huge Lacie fan - my 500GB d2 BigDisk is now a paperweight because of its tendency to lose its partitions. Personally, if it recurs I'd be looking at RMAing it, but good luck getting Lacie to talk to you about it...

I DID wonder whether the fact that it got hotter than the Earl of Hell's jockstrap while running might have something to do with it - what's the temp on yours like?

[garyb]

What's RMAing it,?

[Stoo]

Sending to back to either the retailer or manufacturer for repair or replacement

[garyb]

I don't really wish to try the Lacie again unless they can explain what the prob is. This is because the crash it caused was so SERIOUS I don't wish to compromise my iBook.
Does this sound reasonable?

[nichomach]

Look, if it's new, it's unfit for purpose, then take it back to the place where you bought it, receipts, box, the lot and press for a full refund. If they offer a swap, don't take it unless they're offering something that you want. And yes, utterly reasonable.

[garyb]

UPDATE
Problem solved by updating to latest version of SilverKeeper.