The AA damaged my car, deny responsibility and now wont pay for repair.

[opel80uk]

Hello, we'd like the opportunity to investigate this. Please email chat @ theaa . com with your details including membership number, full name and contact number. We will be happy to address this. Please title your email with reference REF201474. We look forward to hearing from you. Kind Regards.

Am I the only one who is a little bit cynical about this post?.......... Has it been confirmed as legit? For example, most customer service reps will, in my experience, include their name and department when posting on forums that they are new to. The above post seems a bit....... amateurish.

[chinf]

Has it been confirmed as legit?

Did you see Saracen's post yesterday?

[opel80uk]

Did you see Saracen's post yesterday?

Ah, I did see it, but not in it's entirety. Apologies.

[peterb]

Ah, I did see it, but not in it's entirety. Apologies.

We do tend to give such posts a severe looking at - either when we see them or if they are reported. Its usually fairly clear when a post is genuine or spam, but sometimes there is a bit of judgement/experience required. But querying something is fine by us - usually the report post button is the best route. We will try and acknowledge these with action taken, but it isn't always possible - but that doesn't mean we don't appreciate them!