H105 Thumb screw and stand-off replacements?

[Chris-UK]

Hi,
I received my H105 today and one of the stand-off threads has sheared off whilst tightening the thumb screw (with fingers).
Is it possible to get a replacement stand-off and thumb screw?
Thanks

[Greybeard]

Hey Chris, sorry to hear that. Was that a newly purchased cooler? or a replacement?

You can always submit a request at Corsair.force.com and state the part that you need. I'm pretty sure we'll accommodate that request for you.

[Chris-UK]

Thanks. It was a new cooler purchased from Scan yesterday. I was tightening the last thumb screw after working in a cross pattern and the stand-off snapped leaving the thread in the screw. I was surprised as I was only using my fingers not a screwdriver. I guess I must have over-tightened the opposite side which put too much tension on the last screw.
Wasn't a good day yesterday, I was moving my PC into a 750D and I have this this issue plus the PCI x16 slot stopped working and Windows wouldn't boot. Hopefully today will go better.

Just signing up to force.com now. Thanks.

[Greybeard]

Ah I see, no worries, those things happens a lot.

Well as soon that get that ticket #, post it here so I can push it though the queue.

[Chris-UK]

Ticket # 6442348

Thanks for your help with this.

[Greybeard]

No problem Chris. Got that approved and booked. You'll get a message from our customer service with the tracking # once the kit is shipped. Thanks

[Chris-UK]

Thank you. Your help is much appreciated

Edit (24/03/14): Received tracking info today. Also received a RMA label as if I'm supposed to be returning something. I guess that's an automated email from the RMA system and can be ignored.

[Greybeard]

Yup, ignore that. There is no need send anything back. You are all set

[Chris-UK]

Received the fitting kit today. Its different to the original, it looks like the kit I received with my H55 but it fits and all is good

Thanks for your help.

[Greybeard]

Glad to hear that Chris If you need anything else, just let me know.

Nice build btw, pretty clean

[McGough]

I'm not one to want to high-jack a thread, but i have also experienced EXACTLY the same problem with my H105 install! Although it is sort of comforting to know i'm not the only one

My ticket number is 6449690. Any chance of a push through the queue? i'd of course be happy to take a photo of my build if required

[Greybeard]

I'm not one to want to high-jack a thread, but i have also experienced EXACTLY the same problem with my H105 install! Although it is sort of comforting to know i'm not the only one

My ticket number is 6449690. Any chance of a push through the queue? i'd of course be happy to take a photo of my build if required

Got that approved and booked.. you'll get a tracking info once the part has shipped.

I've replied to your ticket as well..

[StockDC2]

Got that approved and booked.. you'll get a tracking info once the part has shipped.

I've replied to your ticket as well..

Hi Greybeard, any chance you can push my RMA through as well? The screws are all I need to finish my build . Ticket number is 6575041. Thanks!

[Greybeard]

That shouldn't be a problem. Is it for an Intel or AMD board?

[SniiKz]

Hey Greybeard, maybe a longshot but if you might be able to help me aswell with my support ticket? Number is 6767482. Bought a H105 and missin the LGA 2011 screws from the package and sent in a ticket on thursday morning and still no reply. Hopefully you can help me out, Thanks!