Do not call me to ask if things are okay if you can't fix them

[DR]

I just had a call from Apple - 2nd in 2 days asking me about my iMac experience, so I unloaded and told them - they firstly tried to sell me Leopard which I bought on the same account as the Mac so their system should have told them that.

They asked me if I had any niggles, and I said 'Yep' anyhow - the second I said this he had no idea what to say. It's like when a waitor asks you if your food is okay and you say 'no' they need to have a follow up and not expect everyone to say things are fine.

They then asked if I had any hardware problems, and told me about the £30 or something per call which Apple will charge me to speak about technical problems, I said yep its ridiculous and they tried to sell me Apple Care. I'm all for upsell - don't get me wrong, you can often get good services flagged to you which you didn't previously know about... However, calling me up and stating the company charges a lot of money is nothing but scaremonger tactics. I told them I knew about Apple Care, and he said - your technical support runs out tommorow (Ed - I've had a Mac 90 days? Wow....)

I informed them of the fact that my iPhone seemed to fail to charge perfect from the Mac - his response - you have an iPhone? Wow - is it good?.

[nichomach]

Professional outfit, eh? And people bitch about Microsloth... I've had follow-up calls from Bill's merry men, and they've actually put me through to the right people if I HAVE an issue or at least told me who I need to talk to and provided contact details. Same with Dell, for all that they get castigated.

[DR]

Don't get me wrong - I actually think follow up calls are good, but they should be to see if the product is okay and not a 100% sales focused call.

[0iD]

Indian call centre?

[Richdog]

The experience my friends have had with Apple has been nothing short of appalling... I personally wouldn't touch them with a particularly long barge-pole. For the money you pay for their over-price products, the after-sales support is shocking.

[IBM]

The experience my friends have had with Apple has been nothing short of appalling... I personally wouldn't touch them with a particularly long barge-pole. For the money you pay for their over-price products, the after-sales support is shocking.

You still use barge poles? Mine's got an engine.

I had a follow up call from Dell after buying one of their laptops, which was blatently a sales call, but I gave them such a list of problems with the order than by the time it got round to them asking if I wanted to buy products x,y & z they sounded so ashamed they could barely get through the script. Made me laugh.

[UltraMagnus]

dear lord... just another reason to stay away from crapple.

makes you wonder why you pay for commercial operating systems at all really when you get better support in a linux IRC channel...

[Mossy]

I nearly went into MAC rant mode but I held back. Atleast you got after service of some sort better than none at all..