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About LinkBacksThat is extremely poor - they sold you something which didn't work - it's absolutely up to them to replace it at the shop you bought it from.Originally Posted by watercooled
A load of rubbish, stops genuine users buying, encourages piracy and should be removed!
Don't like it, but should be kept as long as it's made clear on game packaging.
Doesn't bother me.
It should be used to prevent piracy.
That is extremely poor - they sold you something which didn't work - it's absolutely up to them to replace it at the shop you bought it from.
Most places aren't like that, mate of mine took Mercenaries back after installing and playing the game as it would only play at low res when it came out and got his money back.
Why don't you name and shame them watercooled?
It's not quite "absolute". It depends why it didn't work, and for the first 6 months (which obviously covers this situation), whether they can prove it or not.
I'm not specifically referring to watercooled's experience here, I'm generalising from it.
If a product if defective, then the crunch will be if it was defective at the time of sale.
For instance, a scratched disk. When did it get scratched, and by whom? Some people treat discs with complete disregard. I stopped lending anyone but close family and a couple of close friends (with similar standards to mine) audio CDs after getting some of them back in a disgusting state. I have CDs 20 years or more old that are virtually unmarked, yet some people can scrag them in a few days.
So .... if the customer has scratched the disk through some kind of abuse, and they can prove it, there's no responsibility on the retailer. Up until fairly recently (by which I mean the last several years), the burden was on the customer to prove damage wasn't done by him. That's now changed, and for 6 months from sale it's assumed to be inherently faulty (by statute) unless the shop can prove otherwise. But if they can (and in watercooled's case, it's hard to see how they conceivable could unless he told them) prove it, they're not liable.
Hence me saying it's not quite absolute.
Obviously, a scratched disc is hard to prove, but some other forms of user damage (perhaps via carelessness or abuse/misuse) wouldn't be so hard.
Oh, and watercooled ..... I'm using you merely as an example, and not suggesting you scratched the disk. But the shop may certainly have considered that, and perhaps believed it. It just needs someone that knows they need to be able to prove it, and if they can't, it's down to them to sort it and whatever they believe you did or didn't do isn't germane.
I've had similar. I bought some software, and it wouldn't do what I wanted it to do, and more specifically, what I suspect most people would expect to be standard functions (see below).
I took it back and explained. The store offered an alternative product. I tried that, and that wouldn't either. I went back again, and they gave me a full refund.
In both cases, it was for software installed and tested, and the store (PC World) knew that. I believe they listened to what I said, and that they accepted that the software genuinely wasn't fit for the purpose. They offered an alternative or a refund, without any hassle or pressure.
I guess it comes sown to who you get, whether they know their obligations and, perhaps, whether they accept the story you tell. Clearly, PC World did with me. Perhaps they didn't (whether rightly or wrongly) believe watercooled.
Note: the software was will-making software. I wanted to be able to say that person A gets a bequest, unless they don't survive me in which case, person B gets it. That kind of provision is absolutely standard to avoid making parts of a will invalid every time someone dies. It's a bog-standard provision and commonplace, yet neither package would do it.
Ah, so if a game is really buggy and crashes 99% of the time and it isnt your fault(hardware etc) then you can take it back, right?.
im glad most feel DRM is a load of tosh and this must be the 100th thread made about this subject. i cant be bothered to read the thread because i can bet a load of cash that people here are saying the exact same things they said in the other threads
anyways guys have fun hehe
I think sealed games should be kept behind the counter, rather than the discs being thrown into a drawer/cupboard. They put their own sticker on the case to reseal it so I had to break that to check the disc. Unfortunately, I didn't realise it was scratched until I tried to run it. They could also let the customer examine the disc before they purchase it.
If you can prove that there's nothing on your computer that is causing the problems, then yes, you're entitled to a refund under the fit for purpose description. But that's not so easy to demonstrate quickly - I've still heard of many shops accepting this as a reason though.
I don't like the idea of online purchasing of software at all. So to buy something, and then not be able to use it without activating on the internet/validating my license? Not at all my cup of tea. I don't like the idea of not being able to install something on some crappy (by future standards) computer and play for nostalgia, just because the powers decided that they should force everyone to validate their game installation before playing.
I agree. If you buy a game, you should be able to use it!
I can still install my Red Alert game from 1995 (don't quote me on that) thanks to the lack of DRM rubbish. However I won't be able to install GTA IV...*sigh*
I think that its rubbish having DRM on games, as if you want to re-install games after a re-install of windows, you can only do this so many times. DRM though Steam just works.....
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