There was an article on the BBC a while ago which was "research" concluding in a very similar fashion although i'm not sure which is worse, this or paying researchers $50 million to take 3 years to discover nothing much more than "a digital divide between those who have access to the web and those who do not". Really, is that what happens when you don't use something, you lose out? Shock horror. http://news.bbc.co.uk/1/hi/technology/7740895.stm
Getting sick of this pointless crap that they throw money at constantly under the guise of research when anyone with an ounce of bloody common sense could tell them the same thing without so much as 3 seconds of thinking.