Just wanted to share a great online gaming experience - since so many online gaming communities are horribly toxic environments.
This weekend I decided to give Elite: Dangerous a try for the first time. I wasn't expecting much since I had played the Frontier - Elite 2 on the Amiga 500 back in the 90's and it was fun but overall my memories of it weren't spectacular. If anything, I thought maybe my son might enjoy the new version. So I installed it and gave it a look.
I won't review the game here since it's a massive game and I've only played it a few hours over the weekend; although I will say that I enjoyed it far more than I expected to!
What I want to share here is the experience I had with part of the online community within the game. I was genuinely surprised and impressed and it deserves some recognition.
Here's what happened:
I had made a long run on a courier mission which required multiple system jumps requiring me to top up my fuel at multiple points. It had gone fine and after it was all done I started to head back. I was system hopping along and because over confident, not checking the star types in the systems I was moving to. Without realising it, I hopped myself one step too far into a system with brown dwarf - a star that you can't take fuel from with a fuel scoop. I had enough fuel only for one more small jump and all the nearby systems were also brown dwarf systems and uninhabited. In short, I was up an interstellar stream without a paddle!
I checked everything I could, looked at it from all angles, but no matter how I approached it the reality soon dawned that I was really stranded with no options.
Now, Elite is a huge game with lots of details and so I decided to browse the internet in case there was some sort of system I didn't know about, or at least to find out whether I had to sit around and wait for my life support to run out, or else, end it early - and what then - would I respawn somewhere, and with what?
It wasn't long before I came across a faction name I'd seen on some of the in-game missions boards - Fuel Rats. That seemed odd, but I found a web-page stating that if anyone in the game finds themselves stranded with no fuel, they could contact the Fuel Rats - a group of players - who would send someone out to refuel the stranded ship.
That seemed surprising, or far-fetched, and I was only on my starter ship (not some hugely expensive mega-ship I'd invested time in), but I thought I'd test this out.
I found a link to their Twitter account which there directed me to a web page providing a way to reach out for help - https://fuelrats.com/i-need-fuel
It's an online chat-style interface with a bot that gets you to enter some basic info about your player handle, gaming platform and the in-game star system where you're stranded, and then guides you through some basic steps to shut things down. All the guides were very clear and well put together so that even someone brand new to the game could get it all done. It was all really clear, clean and snappy. It might be the best online support and response system I've ever used. No joke.
Before I knew it they had identified two commanders/players in-game who could attend to me once I connected with them in game. I can honestly say that once I had linked with them online in-game it was less than a minute before one of them jumped in and started the re-fuelling process.
The kindness and humility of the service was almost embarrassing.
The guy who helped was super-friendly providing whatever help might be needed to ensure I was fine to carry on and also to help me with anything I might need to learn about the game to avoid getting stuck. Ridiculously friendly guy. I thought that being a beginner with a starter ship and not much to lose might not be worthy of the help to get going again, but there wasn't a hint of that, at all.
Anyway, I stopped to chat with him for about five or ten minutes before there wasn't much left to be said and we parted ways. I was able to plot the course again, jump out, and get to my destination.
Apparently the Fuel Rats were started by a single player six years ago and there are now tons of them who love to hang out online and help anyone who needs it. Without a doubt it was the single best online gaming community experience I have ever had. Incredible service offered for free by players for players that puts other professional, paid support services to shame.
I've never had an online gaming experience like it and it honestly put a whole different tint on the game, knowing that there are players and communities like that making it what it is.
Brilliant stuff, and what online gaming really should be.
G.