Steam problem :)

[dave87]

Hey all,

After a long reprise from CS:S I've got the urge to play it again, however there seems to be a small problem - I can't log into steam. Now this isn't because I have forgotten my username or password, it is simply that it refuses point blank to connect to the steam network - even though it is perfectly active and my internet connection is fine. I can use all the other features, and it will even tell me if my password is wrong, but it simply wont let me log in

Anyhow, I've tried repairing the steam installation - through the uninstaller replacing all the files with their original copies. I've also tried deleting the Clientregistry.blobb file, as that usually manages to do some good. Then I gave up, uninstalled steam, rebooted, installed it again, and, no suprise here, it still fails. The only thing that I can think would be conflicting with it would be Peer Guardian, but that I disable and close before even running steam?

I'm running XP SP2 with all the latest updates, got more than good enough hardware to run steam, and I'm on 2mb BT Internet - worked perfectly previously.

Any Ideas Much Appreciated

Dave

[ajbrun]

Email steam support using their support forum, and attach some logs:

If none of the above works, please run an MSINFO32 report and include it in your reply.

TITLE: How to run and submit MSINFO32 Info reports
URL: http://support.steampowered.com/cgi-...hp?p_faqid=248

Include your most recent minidump files (*.MDMP) which can be found in the Steam directories.

Also, please send us your STEAM.LOG and any error logs found in the error logs folder(s) so we can investigate this matter further.

Make sure you're polite with your query though (I'm sure you will be anyway), as they didn't ask for the logs. That's just what they asked from me when I had a problem. They analysed the logs, and got back to me with a few things to change.

Otherwise, just tell them your problem and ask if you could send them some logs to look at.

Hope that helps .

[kalniel]

Could a port problem or something, but yep go to the forum, it's actually quite good and their support is also good if you're sensible.

[ajbrun]

Just heard he got it fixed now anyway .

[dave87]

Yup, a mixture of deleteing random files, many uninstalls, restarts, and reinstalls - and it finally lets me in. Only to find I'm gunna have to download all the games again

Ah well, the great mysteries of steam Thanks for the suggestions guys, much appreciated.

Dave

[javers]

It is such a shame that Stem is so flaky! It's a lot better than it was a year ago mind you but it needs to be a bit more stable.


ah the future could be bright :O)